Job summary
- Main area
- Nursing and Midwifery - Management
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time
- Job share
- Flexible working
- Job ref
- 990-SW-6757967-E
- Employer
- NHS England
- Employer type
- NHS
- Site
- Any SW Region
- Town
- Taunton
- Salary
- £53,755 - £60,504 per annum
- Salary period
- Yearly
- Closing
- 29/12/2024 23:59
Employer heading
Quality Manager
NHS AfC: Band 8a
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
We have an exciting opportunity for a Band 8a Quality Manager to join the Quality and Patient Experience team.
Working as part of NHSE South West Collaborative Commissioning Hub, the team provides clinical quality advice and expertise relating to the commissioning of primary care pharmacy, optometry and dental services, public health, health and justice, and specialised services.
Main duties of the job
Extensive knowledge of quality governance, patient safety and patient incident processes are essential for this role. This role will require you to:
· Provide clinical expertise and advice to commissioning teams around clinical quality.
· Act as point of expertise on all aspects of patient safety including LFPSE and PSIRF.
· Support the quality monitoring and assurance of commissioned services.
· Provide specialist change management, service redesign and programme/project management techniques, have strong analytical skills, and effectively communicate complex organisational and service operational issues to a wide range of disciplines and groupings.
· Contribute to a culture and environment that promotes collaboration and the achievement of continual quality improvement.
· Demonstrate skills and behaviours that command authority and respect and the ability to work independently with confidence.
· Work collaboratively across CCH and other stakeholder teams, including integrating national direction with regional and system level thinking.
Working for our organisation
This post forms a key part of the collaborative commissioning hub (CCH) quality and patient experience team. It acts as the operational arm of the ICBs and NHSE in the commissioning of certain services: pharmacy, optometry, dental, primary care complaints, specialised acute, specialised mental health, vaccination and screening and health & justice. Staff are employed either by the CCH host ICB (NHS Somerset) or NHS England, it is expected that the quality team will transfer to NHS Somerset by April 2026.
The quality and patient experience team provides quality governance and safeguarding advice and expertise relating to all aspects of the commissioned services.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued, and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and wellbeing of all our staff.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Detailed job description and main responsibilities
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website.
Person specification
Qualifications
Essential criteria
- Educated to masters level or equivalent level of experience of working at a senior level in quality, patient safety, safeguarding or other relevant specialist area.
- Clinical qualification with current registration with relevant professional body (eg NMC/HCPC)
Knowledge/Experience
Essential criteria
- Extensive knowledge of quality, quality improvement, patient safety and safeguarding acquired through post graduate diploma or equivalent experience or training.
Desirable criteria
- Experience of health care commissioning.
Skills and Capabilities
Essential criteria
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Fiona Boyd
- Job title
- Head of Quality
- Email address
- [email protected]
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