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Job summary

Main area
Outpatients
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 27.25 hours per week
Job ref
423-6759224
Employer
Airedale NHS Foundation Trust
Employer type
NHS
Site
Airedale General Hospital
Town
Steeton
Salary
£23,615 pro rata per annum
Salary period
Yearly
Closing
05/11/2024 23:59

Employer heading

Airedale NHS Foundation Trust logo

Healthcare Support Worker - Outpatients (Band 2)

NHS AfC: Band 2

Be part of our future landscape

At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.  

We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.

These are exciting times for Airedale.  We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030.  By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.

 

Job overview

We are looking to recruit an experienced Band 2 Health Care Support Worker to join our nursing team within out busy Outpatients Department here at Airedale.

The above hours will be worked across Monday to Friday to meet the needs of the service. Weekends may be included in the near future.

Previous Outpatients experience within a hospital setting would be advantageous, but if you are a dynamic team player and a team leader and up for a challenge of working across a variety of specialities then you could be just the person we are looking for.

Part time - 27.25 hours per week

Previous applicants need not apply

Main duties of the job

As a member of the departmental team to carry out duties working in support of and supervised by the trained nurse in charge.  To assist trained nursing staff by performing a wide range of duties for which formal nurse training is not required.

At all times to respect the confidential nature of the work involved.

Working for our organisation

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.

Detailed job description and main responsibilities

MAIN DUTIES AND RESPONSIBILITIES:

1.    Prepare and set up clinics, including trays and trolleys, preparing examination, treatment and consulting rooms, contributing to the health, safety and security of individuals and their environment.
2.    Prepare patients for examination by the doctor, chaperoning when necessary.  Assist patients to dress and undress and with positioning as required.  Promoting equality and anti-discriminatory practice and protecting individuals from abuse.
3.    Ensure all patients are relatives are treated with respect and dignity.  Give clear, concise instructions to enable patients to find the correct clinic, escorting them if they have difficulty.
4.    Weigh patients in the designated area without embarrassment and record information in patients’ notes.
5.    Assist patients with toilet needs, observation of, recording and saving of specimens as requested.
6.    Care of linen and disposal of soiled linen, whilst being aware of hazards of cross infection.
7.    Report to the clinic nurse any changes in patients’ condition or information given by the patient which is important to their treatment.
8.    Assist in maintenance of consumer needs.
9.    Be aware of the Outpatients Standards, giving due regard to keeping patients informed of any delays or changes to clinic.
10.    Answer the telephone, record and deliver messages, referring to the trained nurse if in difficulty.
11.    Carry out errands between departments.
12.    Maintain tidiness within the department, clearing away equipment and ensuring it is securely stored at the end of clinic sessions.
13.    Be aware of steps taken to safeguard the health and safety of staff and patients, reporting hazards to the Sister in the Outpatient Department.
14.    Be aware of hospital policies, i.e. disciplinary, grievance, fire and major accident and manual handling.  Attend annual mandatory training.
15.    Assist in other departments as requested by the Sister (OPD) or Access Manager, being flexible in the hours and shifts worked to accommodate the needs of the department.
16.    Attend KSF reviews.
17.    Assist with obtaining, transmitting and storing information related to the delivery of care.
18.    Participate in the movement of patients and equipment between departments as required, supporting patients in transaction from one care setting to another.

PERSONAL DEVELOPMENT:

1.    Demonstrate the suitability to undertake an appropriate care aware relevant to the department.
2.    Demonstrate the commitment to achieving the award through periodic KSF review.

GENERAL DUTIES:

1.    You are require to co-operate with supervisors, managers and other employees to achieve a healthy and safe environment, to take reasonable care of your own health and safety and that of other persons who may be affected by your actions, to carry out your responsibilities in ways that help to ensure a safe and healthy place of work.

    In the course of your work you are to bring to the attention of your supervisor or manager:-

    Any situation which reasonably could be considered to represent a serious or immediate danger to the health and safety of any person
    Any matter which reasonably could be considered to represent a shortcoming in the Trust’s health and safety protection arrangements

2.    Lift and manoeuvre people, heavy goods and equipment in accordance with manual handling regulations and good practice.

3.    Smoking Policy: Employees, trainees and volunteers will not be permitted to smoke while they are on duty (irrespective of their location) or in the grounds of Airedale NHS Trust owned premises.

4.    Equal Opportunities:  Work within Trust Equal Opportunities policies and promote equality of opportunity at work and equality of access to healthcare at all times.

5.    The Trust is committed to supporting staff in balancing their work and home lives and encourages staff to discuss their individual needs with their department in order to arrive at mutually satisfactory working arrangements.

6.    Information Governance:  Maintain and process all information concerning patients, staff, contractors or the business of the Trust to which the post holder has access, without divulging such information to any third party or make use of information gained in the course of employment, except where this is clearly within the remit of the post holder and the other party’s responsibility.

 

Person specification

Experience

Essential criteria
  • Significant experience in health care setting as HCSW
Desirable criteria
  • Previous experience working in Outpatients Department

Qualifications

Essential criteria
  • • NVQ Level 2 in Health and Social Care demonstrate commitment to complete further relevant NVQ units.

Knowledge

Essential criteria
  • • Demonstrate awareness of current issues in nursing policies/procedures and health and safety in relation to OPD.

Skills

Essential criteria
  • • Demonstrate ability to communicate effectively within a multidisciplinary team.
  • • Demonstrate ability to work effectively as a member of the OPD team aware of own limitations.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardDisability Confident - two yearsNHS Employers Diversity and Inclusion PartnersVeteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleInvestors in PeopleDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire King
Job title
Senior Sister
Email address
[email protected]
Telephone number
01535 292604
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