Job summary
Employer heading
Digital Care Hub Manager (Band 8a)
NHS AfC: Band 8a
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come. We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people. Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Job overview
The Digital Care Hub Manager is responsible for the provision of leadership, management, direction, and day to day financial control for all services delivered within the Digital Care Hub. The post holder is responsible for ensuring the operational delivery of the strategic and operational objectives for the services in line with National, System, Place and Trust initiatives.
The post holder will work closely with the senior managers and clinical leads in the Trust, Immedicare, ICB, Place, NHSE and other organisations external to the Trust to ensure delivery of high quality, safe, patient focused and cost-effective services in line with the Trust strategy and objectives. The delivery of these services involves health and social care collaboration as well as commercial partnerships.
Furthermore, there are excellent opportunities to work alongside Airedales new hospital programme, helping shape future digital services for the trust and the wider local area.
Main duties of the job
Working in conjunction with the Head of Digital Care Hub to engage with new and current customers to develop and operationally deliver contracts and services, ensuring excellent customer experience.
The post holder will be required to create and manage long-term relationships between the Digital Care Hub and a range of clients (NHS, local authority, voluntary sector, commercial companies).
Overall management of services delivered from the Digital Care Hub which at present include:
· Immedicare – National care home service
· Goldline- Palliative Care service
· MyCare24- Long term Conditions/Virtual Wards
The post holder will work with the local providers of all clinical services as well as customers to define and maintain standards of service delivery and develop the service in a way that aids client retention and generates new business. The post holder will have day to day budget responsibility for all services delivered from the Digital Care Hub. All staff in the Digital Care Hub will be operationally accountable to the post holder - clinical staff will be professionally accountable to the Nurse Consultant, Digital and Acute Care.
Working for our organisation
We are delighted to offer a wide range of benefits to employees including:
- Cycle to Work
- Travel Scheme
- Childcare Vouchers with Salary Sacrifice
- Onsite Nursery
- Buying and Selling Annual Leave
- Car Leasing
- Employee Assistance Programme
- Employee Health and Wellbeing
- Extensive Reward Scheme
- Counselling Service
- Financial packages including Vivup and Wagestream
- Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
Our values:
We understand that it’s down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience – we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:
- Committed to Quality of Care
- Compassion
- Working together for patients
- Improving Lives
- Everyone Counts
- Respect and Dignity
Got questions before you apply, please contact the recruiting manager to find out more.
Detailed job description and main responsibilities
For further details of the role please see attached the full job description and person specification.
Person specification
Training & Knowledge
Essential criteria
- MSc qualification in Healthcare or Leadership & management or equivalent/working towards.
- Clinical background.
- In-depth understanding of change management.
- In-depth understanding of the current NHS agenda and healthcare policy including transformation and workforce.
- Understanding of the relationship between providers and commissioning organisations.
Desirable criteria
- Fluency in Microsoft Office products.
- Understanding of project environment
- Project management qualification
- Non-medical prescriber
- Experience of design and delivery of CIP/waste reduction and efficiencies.
Skills & Attitude
Essential criteria
- Competent use of IT systems including Microsoft office.
- High level of analytical and problem-solving skills. Ability to work independently and make autonomous decisions.
- Strong written and verbal communications skills. Able to receive and utilise highly complex and sensitive information.
- Able to use skills of negotiation when faced with controversial issues.
- Ability to embrace lead and drive change in a complex environment.
- Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both short and long term.
- Ability to lead and direct others to accomplish organisational roles.
- Ability to lead on service transformation and redesign.
Desirable criteria
- Good facilitating skills.
- Ability to analyse highly complex data/information/problems and make judgments/draw conclusions – including ability to respond to unexpected demands.
- Able to foster strong relationships with clients and business associates.
- Evidence of working within the NHS at a senior level, with stakeholders internal and external to the organisation including commercial organisations.
Experience
Essential criteria
- Financial management including budget setting and financial modelling.
- Working in a senior management and leadership role.
- Able to manage and motivate large teams.
- Risk management and governance.
- Leading complex projects.
- Business case development.
- Identifying and interpreting national policy and implementing required changes.
Desirable criteria
- Evidence of working in a technical computer environment.
- Experience of managing change
- Previous experience of business planning/ annual planning/ long term planning.
- Previous experience or can demonstrates awareness of Digital Healthcare and the NHS agenda
- Media handling
General Disposition
Essential criteria
- Smart/professional appearance.
- Enthusiastic.
- Customer orientated
- Flexible/ innovative in approach.
- Receptive to new ideas/ concepts
- Previous experience or can demonstrates awareness of Digital Healthcare and the NHS agenda
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Marie Buchan
- Job title
- Head of Digital Care Hub
- Email address
- [email protected]
- Telephone number
- 01535292767
- Additional information
Rachel Binks- Nurse Consultant
Working days Tue-Thurs- 01535 292765
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