Job overview

Waiting List Clerk

Location: Wexham Park Hospital

Hours: 22.5 hours per week, Monday to Friday (11:30 AM – 4:00 PM) with the possibility of increasing to 6 hours per day.

We are looking for a Waiting List Clerk to join our professional team, providing high-quality inpatient and day case waiting list management services. This role is essential in ensuring patients are treated within the maximum waiting time permitted while delivering a professional, courteous, and efficient service.

Key Responsibilities:
✅ Maintain and manage waiting lists efficiently, ensuring compliance with regulations.
✅ Work closely with senior staff and patients, handling queries with professionalism.
✅ Ensure smooth coordination of inpatient and day case scheduling.
✅ Deliver excellent customer service in a fast-paced healthcare environment.

What We’re Looking For:
🔹 Exceptional organisational skills and attention to detail.
🔹 Strong communication skills with the ability to liaise with staff and patients confidently.
🔹 The ability to work independently while being a key part of a team.
🔹 A professional and mature approach, with the ability to handle assertive patients.

This is an excellent opportunity for someone with strong administrative and coordination skills looking to make a meaningful impact in a healthcare setting.

Apply now to be part of our dedicated team!

Main duties of the job

The Waiting List Clerk is responsible for managing inpatient and day case waiting lists, ensuring that patients receive treatment within the permitted maximum waiting times.

Key duties include:

Providing a high-quality and efficient waiting list management service.
Ensuring the timely scheduling of patients in accordance with guidelines.
Maintaining accurate records and updating patient information.
Communicating effectively with patients, clinical teams, and administrative staff.
Demonstrating exceptional organisational skills and attention to detail.
Working autonomously while contributing to the wider team.
Upholding a professional, courteous, and patient-focused approach.
This role requires professionalism, strong communication skills, and the ability to manage workloads efficiently in a healthcare setting.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. 

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.