Job summary
- Main area
- NHS Continuing Healthcare and Individual Commissioning
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (pa pr)
- Job ref
- 942-ICB-6637566
- Employer
- NHS Shropshire, Telford and Wrekin Integrated Care Board
- Employer type
- NHS
- Site
- Wellington Civic Offices
- Town
- Wellington, Telford
- Salary
- £46,148 - £52,809 pa pr
- Salary period
- Yearly
- Closing
- 29/09/2024 23:59
Employer heading
Case Management Team Leader
NHS AfC: Band 7
Job overview
The case management team is responsible for the case management co-ordination for patients with learning disabilities, mental health, physical and complex needs. Patient’s needs are met and regularly reviewed in line with national requirements for patients eligible for CHC, working within the Shropshire, Telford and Wrekin ICB.
As a Team Leader, Band 7, you will need to have a qualification as a registered nurse . We are looking for a person to lead a team of case managers in facilitating needs assessments, monitoring quality and assurance of care provision and financial agreements. In addition, you would be responsible for oversight of DoLs assessments and engage in complex case discussions to inform case management approaches.
Main duties of the job
You must possess a current NMC registration and have the ability to travel within the locality.
You will be expected to have a full understanding of the National Framework for NHS Continuing Healthcare and Funded Nursing Care, Who Pays guidance and relevant sections of the Mental Health Act and commissioning and contracting principles.
Ideally, you will be an experienced CHC assessor however, if you are an experienced case manager and do not have CHC experience we would still like to hear from you.
Job Summary
- The postholder will manage the co-ordination and monitoring of complex packages of care and NHS funded placement It will be necessary to work closely with patients and their relatives ensuring that they understand the process, the eligibility criteria to be applied, and to provide empathy to patients.
- The postholder will have a flexible approach to care and will work across inter-agency boundaries, maintaining good communication and liaison skills with all professionals and members of the public
- The postholder will undertake care reviews for people whose care is fully or partially funded by the NHS ensuring patient focused support and facilitating the most appropriate and cost-effective pathway for individual
- The postholder will lead the management of packages of care for people in a variety of care and support settings.
Working for our organisation
Working for our organisation
NHS Shropshire, Telford and Wrekin was created on 1 July 2022 and is responsible for planning and buying a wide range of health and care services for the whole of Shropshire, Telford and Wrekin. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money. We are clinically led and work closely with the 51 GP practices across the county. This means we can have closer links to our patients so we can develop more personalised local health services.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance. With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts too.
Detailed job description and main responsibilities
We are looking for experience of managing co-ordination of care provision and networking with other NHS professionals and local authority representatives to inform decision making. You will have learning and development opportunities to develop clinical knowledge of complex care, develop skills in negotiation and complex and sensitive communications and to be integral to making positive changes to patient’s lives. You will also attend National and local forum to positively contribute towards NHS change and development. Candidates should have skills in staff management, managing caseloads, developing reports for quality monitoring and IT and digital solutions.
· The postholder is accountable to the Head of All Age Continuing Care and Individual Commissioning and responsible to the Case Management Team Manager.
· The post holder will line manage locality case managers including workload allocation, monitoring, clinical supervision and the full range of line management duties, including appraisal, personal development and performance management.
· The postholder will be expected to work across the breadth of specialties according to their competency levels. For example, all of the team will be expected to cover Personal Health Budgets (PHB) or appeals, but only those competent to cover Children and Young People or Learning Disabilities (LD) would be expected to do so.
· The postholder will be responsible for the formal reviews and compliance with KPIs in relation to review completion for their locality case load, including the quality control and verification/ratification process.
· The postholder will take an active role and work as lead practitioner for a designated area/cohort of patients in facilitating and/or providing professional support, commissioning and case management of patients eligible for NHS Continuing Care, NHS Funded Nursing Care, CYP Continuing Care, those in receipt of joint or integrated funding and patients subject to various sections of the Mental Health Act This will encompass patients with complex physical, mental health and learning disability needs.
· The postholder will have case management responsibility for a group of assigned patients and be responsible for ensuring that their health and care needs are met and regularly reviewed in line with local and national requirements and undertake eligibility assessments as indicated.
· The post holder will work with the management team in supporting the day-to-day operational management and ongoing development of the team and services.
· The postholder will undertake formal and informal teaching and training as needed. The postholder will possess expert knowledge and understanding of the process and commissioning approval system related policy and procedures relevant to the role.
· The postholder will provide representation to a variety of multidisciplinary team meetings and panels.
· The postholder will support teams to ensure that the portfolio of tasks/projects are planned, managed and delivered effectively.
· The postholder will support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support
including complex information and analysis, communications and stakeholder management.
· The postholder will ensure accurate and open communication and co-ordination with a range of organisations and individuals.
· The postholder will be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally
· The postholder will ensure PHBs are promoted and implemented for their case load.
· The postholder will undertake all required clinical and commissioning activity for patients on their caseload including following the DOLS process, including undertaking mental capacity assessments, Court of Protection requirements and all requirements under the relevant Act.
Key Working Relationships
The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to:
· Individual Commissioning management team
· Individual Commissioning team members
· Safeguarding teams
· Local Authority
· Service users and relatives
· Solicitors and other legal representatives
· NHSE/I
· Care providers from all sectors
· NHS STW colleagues
· Educational establishments
· Finance team
· Commissioning team
· Matrix work across all other teams to address interdependencies and ensure alignment of mutual objectives.
· External consultancy, as required (this list is not exhaustive).
Full key duties and responsibilities can be found on the job description.
To support your application you may like to familiarise yourself with the 2022 National Framework for CHC available at https://www.gov.uk/government/publications/national-framework-for-nhs-continuing-healthcare-and-nhs-funded-nursing-care and if you would like to undertake some online training for this post you can register with E-Learning for Healthcare and complete the E learning for NHS continuing Healthcare available at https://www.e-lfh.org.uk/programmes/continuing-healthcare/. The training is free! This would provide a competent practitioner all the theoretical knowledge required for working in our team.
Person specification
Qualifications
Essential criteria
- Clinical or professional registration
Skills, Knowledge & Competencies
Essential criteria
- • Significant experience of working in a clinical field and management of patients.
- • Competent is case management.
- • Line management experiences within a clinical environment, managing clinical staff.
- • Experience of CHC assessment.
- Commissioning experience.
- • Clear communicator
- • Previous experience in project management and planning
- • Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- • Skills for nurturing key relationships and maintaining networks.
- • Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend an appropriate course of action to address the issues
- • Problem solving skills and ability to respond to sudden unexpected demands
- • Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- • Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- • Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescale
- • An ability to maintain confidentiality and trust
- • Used to working in a busy environment
- • Adaptability, flexibility and ability to cope with uncertainty and change
- • Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
- • Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- • Working knowledge of Microsoft Office with intermediate keyboard skills.
- • Able to travel both in and out of county as required.
Experience
Desirable criteria
- • Use of Broadcare and NHS systems.
- • Previous experience in a similar role in public sector.
- • A good understanding of the health and social care environment and roles and responsibilities within this
- • Experience of monitoring budgets and business planning processes.
- • Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
- • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Colin Evans
- Job title
- Service Manager, AACHC
- Email address
- [email protected]
- Telephone number
- 01952 580349
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