Job overview

We are looking to recruit a caring, flexible and enthusiastic team member to join the Macmillan Upper Gastrointestinal and Hepatobiliary Clinical Nurse Specialist Team. The job involves ensuring the coordination of patient pathways across a number of disease types (oesophageal, gastric, hepatic and pancreatic cancers) ensuring the timely organisation of appointments, investigations and MDT discussions. The job will also involve conducting Holistic Needs Assessments to explore the individual needs of the patient and their family. Training will be given to support this learning. The role also involves sensitively handling telephone enquiries from patients and their families so the ability to communicate with compassion and professionalism is essential.

Main duties of the job

Triaging patient enquires and providing follow-up support to Upper GI and HPB Cancer patients to ensure their care pathway is coordinated and taking place as planned. This will involve liaising with colleagues within the Trust and Leeds Teaching Hospitals.

Ensuring effective communication with the Clinical Nurse Specialist Team and highlighting issues for their attention.

Providing administrative support to the Clinical Nurse Specialist Team ensuring that patient pathways are tracked and that investigations and appointments are made in a timely manner and in line with current national targets.

Undertaking Holistic Needs Assessments to ensure the delivery of personalised care which reflects the needs and values of the patient and their family.

 Responding to patient’s needs and implementing appropriate referrals to further services.

Answering telephone enquiries where possible and escalating to nursing team where required.

You will need to have a professional manner, excellent communication skills and an empathetic nature. Attention to detail, interpersonal skills and an adaptable approach to work are essential as are literacy and IT skills.

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. 

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you! 

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. 

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. 
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.  
• All job offers are subject to satisfactory pre-employment checks.