Job summary
- Main area
- Community Health Services
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Annualised hours
- Job ref
- 839-6407277-AK
- Employer
- Norfolk Community Health and Care NHS Trust
- Employer type
- NHS
- Site
- Watton Health Centre / Thetford community team base
- Town
- Watton IP25 6EJ / Thetford IP24 3DY
- Salary
- £43,742 - £50,056 pro rata per annum
- Salary period
- Yearly
- Closing
- 07/07/2024 23:59
Employer heading
![Norfolk Community Health and Care NHS Trust logo](https://static.trac.jobs/employer-logos/796.png)
Clinical Operations Manager
Band 7
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
We are delighted to recruit to a new post for a Clinical Operations Manager to line manage our Breckland community teams, who are based in Thetford and Watton, working alongside our Breckland PCN partners and colleagues.
You will work within a professional and highly dedicated Community Nursing and Therapy team and have support from other managers and Clinical Leads working across South PCN.
You will manage the mobile workforce and take responsibility for staff recruitment, monitoring, lone working and adherence to policies. You will also take responsibility for the data and safety quality monitoring of the team and will ensure that Trust annual priorities and quality goals are embedded within the workforce.
Main duties of the job
To provide clear operational leadership and line management to staff working in the South Place Community Nursing and Therapy Teams and clinic-based services within the South Place portfolio.
To develop strong, transparent working relationships with key stake holders including GP’s, ICB, the local acute hospital, Social Services, NFS and the voluntary sector
Working for our organisation
The Trust achieved outstanding from CQC and we are proud to say we are the first trust to have achieved this accolade. This is a testament to the forward progressive nature of the trust and our commitment to delivering high quality care in sometimes challenging environments.
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
To be responsible for the professional leadership of defined teams within South Place, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and the service.
To lead on recruitment for the community teams
To support staff to achieve and ensure Mandatory Training, competencies and Personal Development Reviews are maintained within the teams.
To contribute to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.
To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.
Please refer to full job description
Person specification
Qualifications
Essential criteria
- • Registered Nurse, Physiotherapist or Occupational Therapist
- • First level degree level, diploma or equivalent post registration experience
- • Recognised Management Qualification or evidence of working at that level
- • Current registration to a professional body
Desirable criteria
- • Masters level education
Experience
Essential criteria
- • Experience of leading a team
- • Experience of working in a multi-agency environment
- • Experience of managing budgets
- • A track record of successful service & policy development & implementation
- • Working knowledge of current issues within clinical practice and service development
- • Evidence of post graduate development
Desirable criteria
- • Experience of managing a multi-disciplinary team
Skills, Abilities, Knowledge
Essential criteria
- • Change management
- • Evidence of managing change within a clinical environment
- • Analytical skills, with the ability to problem solve complex situations
- • A track record of successful service & policy development & implementation
- • Project management
- • Knowledge of current developments in the health service and political awareness of the NHS
- • Experience of working in partnership with multi-disciplinary team
- • Able to command respect of the multi-disciplinary team
- • Ability to work across professional boundaries
- • Able to use own initiative
- • Evidence motivational skills
- • Experience of staff recruitment induction, career development and appraisal
- • Experience of strategic deployment of workforce to deliver a service
- • Financial management experience and responsibility
- • Able to provide high standards of care
- • Evidence tact & diplomacy
- • Empathy & sensitivity
- • Good observational & reporting skills
- • Ability to manage stressful situations
- • Work flexibly to accommodate service needs
Communication
Essential criteria
- • Expert communication skills, able to address communication barriers
- • Have good IT/ keyboard skills
Personal/ People Development
Essential criteria
- • Be aware of own limitations & able to gain support where necessary
- • Strong commitment to service development & positive change
- • Highly developed interpersonal skills with attention to details
- • Influencing skills and ability to negotiate at all levels
- • Experience of developing policies and procedures
Personal Attributes/ Behaviour
Essential criteria
- • Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- • Must hold full and valid and driving licence and have access to a vehicle
- • Able to communicate effectively in written and verbal English language
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Helen Nku
- Job title
- Head of Integrated Care - Health, South PCN
- Email address
- [email protected]
- Telephone number
- 07880 768893
If you have problems applying, contact
- Address
-
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Telephone
- 01603 697444
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