Job vacancy: Clinical Assistant, Norfolk Community Health and Care NHS Trust, Norwich

Job summary

Main area: Clinic Assistant
Grade: Band 2
Contract: Permanent: Full Time
Hours: Full time - 37.5 hours per week (8am - 4pm)
Job ref: 839-6437155-MP

Employer: Norfolk Community Health and Care NHS Trust
Employer type: NHS
Site: Re-Enablement Services Centre, Julian Hospital Site
Town: Norwich
Salary: £22,383 Per Annum
Salary period: Yearly
Closing: 21/07/2024 23:59
Interview date: 31/07/2024

Clinical Assistant

Band 2

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Detailed job description and main responsibilities

The post holder will be required to review the patient list for that day, take note of any particular needs the patients may have and provide the necessary equipment for the clinic.

Be available to assist and chaperone patients if requested as per NCH&C chaperone policy.

To liaise with the clinician and their patients to ensure smooth running of the clinics, including interaction with patients’, carers, families and other professionals.

Post will be required to support home visits for manual handling and chaperone.

Post holder required to support with personal care for Re-enablement services including Prosthetics.

Monitor stock for clinics and order equipment, consumables, patient information leaflets and stationery as required. Ensure paper supply for photocopier.

Report any equipment failures to the line manager and ensure that replacement equipment is sourced in a timely way to avoid any down time.

Responsible for developing and implementing a hand hygiene audit programme for the service that ensures compliance against Trust policy.

Responsible for reporting equipment faults.

Post holder will be required to order stock and uniform via PowerGate.

Post holder will be required to use SystmOne, Equip asset database, PowerGate, standard keyboard skills.

Ensure that the reception and clinic areas are welcoming, clean, tidy and free from hazards.

Undertake daily safety checks of the reception and clinic areas and report any concerns to the most appropriate person.

Take receipt of equipment deliveries, unpack boxed equipment (and dismantle boxes for recycling) and accessories and check order is complete.

The post holder is responsible for ensure that each clinic room has the correct equipment available and ready to use ie. powered wheelchairs and hoists are fully charged, so that clinicians can undertake patient assessments, consultations and handover appointments.

Regularly check safety, suitability and cleanliness of toys in the waiting area. In line with local policy ensure there is a procedure in place to document when toys are cleaned and or replaced.

Ensuring that lease vehicles are clean, fuelled and supplied with screen wash.

Assist clinical staff with the loading and unloading of equipment from lease vehicles.

Post holder is required to support with de-escalating situations that can become challenging.

Post holder will be required to support with communicating challenging information to patient who have learning disabilities and learning impairment.

Communicate with external stakeholders such as 3^rd party suppliers, medical professionals and carers.

Communicating with Wheelchair repairs services on a daily basis.

Post holder is required to have good communicating skills verbally and in writing.

Person specification

Qualifications

Essential criteria

GCSE A-C English and Maths or equivalent

Desirable criteria

NVQ level 2 in health and social care

Experience

Essential criteria

Experience of working within a healthcare setting

Desirable criteria

Previous experience in the taking and recording of clinic measurements
Previous experience of making contact with members of the public
Previous experience in a clinical outpatient setting

Skills, Abilities and Knowledge

Essential criteria

Excellent interpersonal skills
Excellent and clear communication skills
Responds positively to change
Competent in using Systmone and Microsoft office, particularly a basic use of Excel
Ability to meet the physical demands of the role, including loading and unloading vehicles with equipment on a daily basis

Desirable criteria

Overall good computer skills
Ability to work as part of a multi-disciplinary team
Ability to work in a time conscious and occasionally high-pressured environment

Personal Attributes

Essential criteria

Social skills
Polite and courteous
Caring personality
Sensitive and tolerant
Enthusiasm to provide the best experience for the patient’s accessing our service
Punctual

Desirable criteria

Experience of working with people who require an adjustment in communication styles

Other

Essential criteria

Ability to work to meet the needs of the service
Ability to communicate effectively in both written and verbal English Language
Full, clean UK driving license and willingness to drive a large work vehicle

Desirable criteria

Experience in working flexibly and identifying change that would benefit the service, experience in carrying out this change with the support of the clinical team

Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.

Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.

Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.

DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.

Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.

Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.

Mindful employer. Being positive about mental health.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name: Charlotte Wilson
Job title: Head of Operations - Specialist Services
Email address: [email protected]

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Job summary

Employer heading

Clinical Assistant

Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills, Abilities and Knowledge

Essential criteria

Desirable criteria

Personal Attributes

Essential criteria

Desirable criteria

Other

Essential criteria

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact