Skip to main content
Please wait, loading

Job summary

Main area
Section 117
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday-Friday)
Job ref
137-6330152
Employer
NHS Norfolk and Waveney Integrated Care Board
Employer type
NHS
Site
County Hall/ Home working
Town
Norwich
Salary
£25,147 - £27,596 pa
Salary period
Yearly
Closing
10/07/2024 23:59

Employer heading

NHS Norfolk and Waveney Integrated Care Board logo

S117 & High Cost Package Support Coordinator

NHS AfC: Band 4

NHS Norfolk and Waveney Integrated Care Board (ICB) plans and buys healthcare services for our local population. We are accountable for the performance and finances of the NHS across Norfolk and Waveney – a total budget of £2 billion a year. Known as NHS Norfolk and Waveney, the organisation works with local people, health and care professionals, and partner organisations to improve the health and wellbeing of our population.

The organisation is part of the Norfolk and Waveney Integrated Care System. A system dedicated to working with partners in local government, the voluntary sector and others and helping the NHS to support broader social and economic development and to tackle inequalities in health outcomes.

We believe strongly in creating a workplace built on teamwork, whilst allowing individuals to grow and develop in their own roles. Our main offices are based at 8th Floor of Norfolk County Hall, Martineau Lane, Norwich, NR1 2UE however we have a local office for the East of the region based in Beccles and another in the West of the region based in King’s Lynn, therefore travel across the Norfolk and Waveney footprint as well as out of county is required according to where our stakeholders are situated.

Our three ICS goals are:

  1. To make sure that people can live as healthy a life as possible.
  2. To make sure that you only have to tell your story once.
  3. To make Norfolk and Waveney the best place to work in health and care. 

If you are someone who enjoys making a difference and would like to help people in Norfolk and Waveney live longer, healthier and happier lives then we would love to hear from you.

Job overview

We are seeking an experienced support officer with excellent administation skills to work within the Section 117/High Cost arm of the Individual Patient Pathway team. We are looking for a values based applicant, who has a passion for quality. Resilience, determination and motivation will be key to this important role to ensure we do the best for the individuals of Norfolk and Waveney. The post holder will work as part of a team but will be expected to demonstrate autonamy. You will have excellent organisational and people skills and the ability to work with staff within and outside of the ICB.

Main duties of the job

·       To deliver an effective and competent level of clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.

·       To support the creation and maintenance of a register of people eligible for section 117 aftercare in our area.

·       The post holder will also work with clinicians to ensure there is oversight of High Cost Packages of Care; ensuring that administrative and data support helps to maintain oversight, of quality, service user experience and financial efficiency.

Working for our organisation

Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations – NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others – joining forces to agree and plan for local people’s needs.

Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.

Detailed job description and main responsibilities

The ICB Quality Assurance in Complex Care directorate is responsible for commissioning, oversight and assurance of the Learning Disabilties and Autism programme, NHS Continuing Healthcare, Section 117 aftercare, personalisation and Level 2 Neuro-rehabilitation on behalf of Norfolk and Waveney ICB.

We are seeking an experienced support officer with excellent administation skills to work within the Section 117/High Cost arm of the Individual Patient Pathway team. We are looking for a values based applicant, who has a passion for quality. Resilience, determination and motivation will be key to this important role to ensure we do the best for the individuals of Norfolk and Waveney. The post holder will work as part of a team but will be expected to demonstrate autonamy. You will have excellent organisational and people skills and the ability to work with staff within and outside of the ICB.

The focus of the role will be:

 

·       To deliver an effective and competent level of clerical support and consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.

·       To support the creation and maintenance of a register of people eligible for section 117 aftercare in our area.

·       The post holder will also work with clinicians to ensure there is oversight of High Cost Packages of Care; ensuring that administrative and data support helps to maintain oversight, of quality, service user experience and financial efficiency.

Person specification

Essential

Essential criteria
  • NVQ Level 4
  • Substantial Administrative experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working lives

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachel Garwood
Job title
Senior Nurse for Learning Disability and Autism
Email address
[email protected]
Apply online nowAlert me to similar vacancies