Job vacancy: Senior Practitioner for Quality & PHB, NHS Norfolk and Waveney Integrated Care Board, Norwich

Job summary

Main area: NHS Continuing Healthcare - Personal Health Budgets and Quality Improvement
Grade: NHS AfC: Band 8a
Contract: Permanent
Hours: Full time - 37.5 hours per week (working hours are between 9am and 5pm)
Job ref: 137-6402628-A

Employer: NHS Norfolk and Waveney Integrated Care Board
Employer type: NHS
Site: NHS Norfolk and Waveney ICB
Town: Norwich
Salary: £50,952 - £57,349 per annum
Salary period: Yearly
Closing: 05/08/2024 23:59

Senior Practitioner for Quality & PHB

NHS AfC: Band 8a

NHS Norfolk and Waveney Integrated Care Board (ICB) plans and buys healthcare services for our local population. We are accountable for the performance and finances of the NHS across Norfolk and Waveney – a total budget of £2 billion a year. Known as NHS Norfolk and Waveney, the organisation works with local people, health and care professionals, and partner organisations to improve the health and wellbeing of our population.

The organisation is part of the Norfolk and Waveney Integrated Care System. A system dedicated to working with partners in local government, the voluntary sector and others and helping the NHS to support broader social and economic development and to tackle inequalities in health outcomes.

We believe strongly in creating a workplace built on teamwork, whilst allowing individuals to grow and develop in their own roles. Our main offices are based at 8th Floor of Norfolk County Hall, Martineau Lane, Norwich, NR1 2UE however we have a local office for the East of the region based in Beccles and another in the West of the region based in King’s Lynn, therefore travel across the Norfolk and Waveney footprint as well as out of county is required according to where our stakeholders are situated.

Our three ICS goals are:

To make sure that people can live as healthy a life as possible.
To make sure that you only have to tell your story once.
To make Norfolk and Waveney the best place to work in health and care.

If you are someone who enjoys making a difference and would like to help people in Norfolk and Waveney live longer, healthier and happier lives then we would love to hear from you.

Detailed job description and main responsibilities

The post holder will:

Assure that Personal Health Budgets are the default commissioning choice for individuals in receipt of NHS Continuing Healthcare who reside within their own homes.
Work in partnership with other members of the NHS Continuing Healthcare leadership team to ensure Personal Health Budgets are developed and delivered in a seamless way.
Lead on the personalisation agenda for the NHS Continuing Healthcare team, including a comprehensive, rolling training programme.
Ensure all relevant individuals have a notional budget developed and in place.
Develop and keep updated and evaluated relevant paperwork for Personal Health Budgets.
Support with complex case management, chairing meetings as required.
Complete annual reports regarding locality progress and activity for
Personal Health Budgets.
Liaise with external providers commissioned by the ICB to assist with the delivery of Personal Health Budgets.
Liaise with system partners and regulators regarding improving the quality of care available to individuals in receipt of regulated and unregulated care commissioned by the ICB.
Develop and embed strong programmes to drive improvement of quality of care in partnership with other partners.
Attendance at meetings as required for all areas of the portfolio.
Contribute to the development of pathways and Standard Operating
Processes that reflect best practice in Personal Health Budgets and Quality Improvement.
The role supports the business in driving transformation as well as value for money in planning, commissioning, and service.
Work in partnership with NHS Continuing Healthcare leaders, developing sophisticated matrix working across the Quality in Care Directorate and wider.
The role is designed to build a combination of Personal Health Budget and Quality Improvement expertise and technical skills to develop a strong service delivery.

Person specification

Essential

Essential criteria

Registered Nurse with current NMC registration or Registered Social Worker or Allied Health Professional with current professional registration
Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent.
Evidence of relevant continuing professional development.
Must have an understanding of the background to and aims of current healthcare policy in Norfolk & Waveney and appreciate the implications of this on engagement.
Should have an appreciation of the relationship between NHS England/NHSI and individual provider and commissioning organisations.
Must be able to provide and receive highly complex, sensitive, or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
Negotiate on difficult and controversial issues including performance and change.
Ability to demonstrate compassionate leadership
Problem solving skills and ability to respond to sudden unexpected demands
Ability to analyse complex facts and situations and develop a range of options
Takes decisions on difficult and contentious issues where there may be a number of options
Strategic thinking – ability to anticipate and resolve problems before they arise
Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
Must be able to use initiative to decide relevant actions and make recommendations to the manager, with the aim of improving deliverables and compliance to policies.
Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
Experience of identifying and interpreting national policy. Experience of researching best practice (globally, private, and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (and advise on policy implementation)
Working knowledge of Microsoft Office with intermediate keyboard skills
Ability to travel to places of work that may not be accessible by public transport
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships in terms of day-to-day working practices
Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Used to working in a busy and challenging environment Adaptability, flexibility, and ability to cope with uncertainty and change
Willing to engage with and learn from peers, other professionals, and colleagues in the desire to provide or support the most appropriate interventions
Professional calm and efficient manner
Effective organiser, influencer, and networker
Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
Completer finisher
Will be required to travel within and outside of the ICB’s geographical area.

Desirable criteria

Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Hybrid Working

The ICB operates a flexible approach to working. It is expected the majority of our staff will work from a combination of home and office (where possible). For staff designated in a hybrid role they should have a safe and suitable place to work with Broadband access and space for a desk, chair and monitors. At interview a discussion will take place between the recruiting manager and the candidate to ensure they are clear on what is expected.

Your application

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

We are unable to accept CV’s as part of an application. Only those candidates who clearly demonstrate how they meet the person specification on their application will be shortlisted for this job. Be mindful that any offer of employment will be subject to pre-employment checks e.g. health, identity, right to work, qualifications, registration and references. Please provide up to date referee details to avoid delay. A start date will not be confirmed until clearance from all the checks has been obtained.

Equal Opportunities

To ensure diverse representation at all levels across the workforce and to understand the differing needs of our stakeholders, Norfolk and Waveney ICB is committed to equality, diversity and inclusion and to addressing any imbalance of opportunity or disadvantage that an individual with a protected characteristic could face. We would strongly encourage applications from candidates from under-represented backgrounds.

Applicants with a disability need only meet the essential criteria to be invited to interview. We will also make any reasonable adjustments to the recruitment process providing that you inform us of any special requirements.

Further information

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

Arden & GEM CSU administer this account on behalf of the ICB, you may receive communications from both the CSU and the ICB during your recruitment.

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Paul Benton
Job title: Director of Quality Assurance in Complex Care
Email address: [email protected]

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