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Job summary

Main area
Hear & Treat
Grade
Band 6
Contract
Permanent: 37.5 Hours Rota Pattern.
Hours
  • Full time
  • Other
37.5 hours per week (UCCH Rota / Dual Role Available.)
Job ref
247-SS-UCCHubC-0624
Employer
East of England Ambulance Service Trust
Employer type
NHS
Site
Individual UCCH Locations
Town
Individual UCCH Locations
Salary
£35,392 - £42,618 per annum
Salary period
Yearly
Closing
15/07/2024 23:59

Employer heading

East of England Ambulance Service Trust logo

Unscheduled Community Care Hub (UCCH) Clinician

Band 6

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.

#WeAreEEAST

We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page  for advice on completing your application.

Job overview

Provide clinical presence in the Unscheduled Community Care Hubs (UCCH) as the physical presence to support the engagement and collaboration between the Emergency Operating Centre dedicated Clinician and UCCH Team. Working to ensure calls received by EEAST (East of England Ambulance Service NHS Trust) who require an alternative resource are directed to the correct provider utilising the Cleric portal and manual referrals of calls and to identify gaps in service working with the ICS (Integrated care systems) to improve pathway access.  Developing trusted partnership working and engagement with the locality teams as a single point of contact to the wider healthcare community to support the right care, right place, right time and by the right service to meet the patient’s needs.  

 

Main duties of the job

 

We currently have the following locations available: 

  • Bedfordshire & Luton (Location TBC)
  • Hertfordshire & West Essex Hub (Robertson House, Stevenage)
  • Norfolk and Waveney (IC24 Reed House, Norwich)
  • Mid and South East Essex (Rochford Community Hospital)
  • Suffolk and North East Essex (Aspen House, Colchester)
  • Cambridgeshire & Peterborough ICS (Location TBC) 

The role follows the standard UCCH rota pattern across 7 days a week.  

Working for our organisation

Excellent communication and listening skills are essential within this role. You will need to have good keyboard skills, be able to work autonomously or as a member of a team and effectively manage your time whilst under conflicting demands.

Detailed job description and main responsibilities

To take Clinical accountability for patients calling 999, working as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.

To consult on caller symptoms to ensure the appropriate emergency response or referral to an alternative care pathway is made. To work with other external agencies to increase successful Heat & Treat outcomes. 

Person specification

Knowledge & Experience

Essential criteria
  • Present or recent 2 years post registration experience in a clinical environment.
  • Experience in the field of A&E, Medical or Primary Care setting.
  • Previous experience of face to face or telephone triage
  • Previous experience of making autonomous clinical decisions

Able to handle distress

Essential criteria
  • Able to deal effectively with highly distressed callers some of whom maybe be suicidal.

Personal Skills

Essential criteria
  • High level of I.T and telephony dexterity.

Personal Aptitude

Essential criteria
  • Ability to utilise critical analysis skills demonstrating knowledge of differential diagnosis during assessment
  • Experience of audit, evaluation and Clinical Governance

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible WorkingDyslexia Award LogoArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Richard Smith
Job title
EOC Clinical Lead
Email address
[email protected]
Telephone number
07563383067
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