Job summary
Employer heading
Assistant Practitioner (Adult Epilepsy)
Band 4
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
An opportunity has arisen for an Assistant Practitioner to work as part of the Adult Epilepsy Specialist Nurse (AESN) team, working alongside and under direction of the registered clinicians, supporting the patient pathway from referral to discharge.
Main duties of the job
a. Manage, monitor and be responsible for the AESN waiting lists and ensure referrals are prioritised according to the service and the patient need
a. Assist in organising and delivery of an epilepsy training programme for residential and supported living care providers, with an AESN
Engage with mobile working; be aware of the demand and capacity model which will reflect workload needs at any given time
a. Provide support in the delivery and review of seizure care plans to patients within the caseload
Working for our organisation
Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Detailed job description and main responsibilities
a. Process urgent and routine referrals for AESNs, by using clinical and geographical knowledge to assess the information received in order to determine what is required and the priority response necessary. Assess the information given within the referral, and document using Systm One triage notes, appropriately ensuring comprehensive detail, using good grammar and punctuation and adhering to NCHC record keeping policy
b. Ensure that if the referral does not contain sufficient information in order to be accurately processed during the triage process, they will contact the referrer e.g. GP / Practice, hospital or patient to obtain the relevant information
c. Triage new referrals using a screening tool through direct patient contact via phone
d. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, communication will require adjustments in order to gain understanding, consent and concordance
e. Be able to use tact and persuasive skills in order to gain the patient’s, or other referrer’s co-operation in gaining any additional information which may be required
- Maintain patient confidentiality and adhere to the information governance policy
g. Reprioritise own workload as required to meeting the changing demands and priorities of the patients referred to the service
h. Manage, monitor and be responsible for the AESN waiting lists and ensure referrals are prioritised according to the service and the patient need
i. Assist in the management of the AESN patient caseload and waiting lists
j. Contact patient by phone prior to appointment to confirm attendance and triage following a screening tool as to whether the appointment can be made by the phone or delayed
k. Be accountable for own actions whilst working within patient records
l. Assist in organising and delivery of an epilepsy training programme for residential and supported living care providers, with an AESN
m. Contribute to developing communication tools for patients with epilepsy and a Learning Disability
n. Engage with mobile working; be aware of the demand and capacity model which will reflect workload needs at any given time
o. Demonstrate the necessary IT and keyboard skills to use SystmOne, and the Trust’s computer systems
p. Work in accordance with the local processes and standard operating procedures as set out by the service
q. Work in a flexible manner for the service need
r. Adapt to the service needs as required
s. Participate in monthly AESN team meetings and record notes of the meetings
t. Be flexible in travelling as the service needs require
Person specification
Qualifications
Essential criteria
- Foundation degree programme, or equivalent demonstrable knowledge and skills acquired through training and experience
Experience
Essential criteria
- Experience of working with people, in the statutory/voluntary/private sector
- Evidence of ongoing, relevant learning
- Experience of working in a health or social care setting
Desirable criteria
- Experience of working with people with epilepsy or long term conditions
- Processing patient data on Systmone
- Experience of working within a community based healthcare setting
Skills, Abilities and Knowledge
Essential criteria
- Highly motivated
- IT and keyboard skills
- Ability to concentrate when inputting data/patient records
- Good time management
- Has ability to prioritise
- Have a 'can do' attitude
Communication
Essential criteria
- Tact and diplomacy
- Empathy and sensitivity
- Ability to use own initiative
- Able to communicate effectively in written and verbal english language
Desirable criteria
- Experience of communicating with people with a learning disability, mental health, language and physical disability
- Ability to adapt communciation skills to meet individuals needs
Personal and People development
Essential criteria
- Ability to manage stressful situations
- Be a team player
- Awareness of own limitations
- Good organisational skills
- Open to change and development
Personal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)
Essential criteria
- Able to identify with the Trust commitment to safeguard and promote the welfare of adults, children and young people
- Able to show initiative
- Able to work alone
- Assertiveness
- Good listening skills
- Be none judgemental
- Have patience
- Enthusiastic and able to work under pressure
Other
Essential criteria
- Must hold full and valid driving licence and have access to a vehicle (if applicable)
- Ability and flexibility to travel across the service patch
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- June Greenway
- Job title
- Adult Epilepsy Specialist Nurse
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Room 218, Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
- Telephone
- 01603 697444
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