Job summary
- Main area
- Mental Health
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - Shifts to cover a 24/7 hr service as part of a shift coordinating team
- Job ref
- 311-B394-24
- Employer
- Pennine Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Old Trust Headquarters
- Town
- Prestwich
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
![Pennine Care NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/126.png)
Shift Coordinator NHS 111 Mental Health Triage Team
NHS AfC: Band 7
About the Trust
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
Job overview
Exciting new oppurtunity to join a brand new team of mental health professionals providing triage to callers to the NHS 111 national service whom identify as being in a mental health crisis you will be leading the team in providing ' Hear and Treat' or identifying the correct service for the caller to provide the most appropriate response. You will take calls and model a high quality, person centred triage of callers to the members of the team, and support them in taking calls effectively and efficiently, advising your team of the most appropriate services for the calls being taken and maintaining quality and professionalism at all times. You will work as part of a shift coordinator team, supporting the service managers, in a busy 24hr service as part of the wider crisis offer, in an innovative collaboration with the hosts Greater Manchester Mental Health Trust to provide the service to the Greater Manchester population
Main duties of the job
please see job description attached to advert for further details about the requirements of the role, responsibilities and requirements
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Detailed job description and main responsibilities
please see job description attached to advert for further details about the requirements of the role, responsibilities and requirements
Person specification
education/qualifications
Essential criteria
- Registered Mental Health Nurse or equivalent recognised professional qualification with registration
- Educated to degree level or equivalent demonstrable experience
- Evidence of CPD
- Completion of Preparation for Mentorship qualification or willingness to complete
- Short courses and experience to postgraduate diploma level
Desirable criteria
- Management Qualification
Experience
Essential criteria
- Substantial experience as a senior mental health practitioner within the NHS
- Participation in service development
- Experience of delivery of clinical supervision
- Able to demonstrate managerial experience or potential
- Extensive experience of working with patients with complex mental health needs
- Working with multiagency safeguarding procedures
- Experience of supervising the work of junior staff
Desirable criteria
- Experience of business planning
- Experience of resource management
Knowledge
Essential criteria
- Understanding key principles within mental health services
- Legislation – Mental Health Act, Mental Capacity Act, Care Act CPA
- Standards relevant to service Area
- Planning, decision making structures, relevant to service area
- Specialist knowledge of mental health problems and medications used in this setting.
- Role and function of key partners in statutory and non-statutory agencies
- Health and safety
- Team cultures and influencing factors in implementing change.
Desirable criteria
- Local knowledge of services and facilities
- Specialist knowledge of therapeutic interventions
skills and abilities
Essential criteria
- Ability to manage, motivate and supervise a professional MDT
- Ability to identify and define team and individual training/development.
- Ability to lead negotiations in respect of service development
- Ability to function and make decisions in high pressure clinical environments.
- Ability to build and maintain effective relationships with stakeholders
- Ability to communicate and negotiate at all levels
- Evidence of effective change management skills
- Ability to manage own emotions and deal with other in highly charged situations
- Ability to provide education and training to different grades of professional staff both informal and formal presentations
- Ability to ensure the team operates effectively as part of the wider mental health system
- Ability to critically appraise incidents to ensure appropriate learning is identified and used to improve practice
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Lisa Warrender
- Job title
- Service manager
- Email address
- [email protected]
- Telephone number
- 07733010108
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