Job summary
- Main area
- Mental Health
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: 24/7 includes nights, weekends and bank holidays
- Hours
- Full time - 37.5 hours per week (24/7 includes nights, weekends and bank holidays)
- Job ref
- 311-O362-25
- Employer
- Pennine Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Pennine Care NHS Trust
- Town
- Greater Manchester
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 26/03/2025 23:59
Employer heading
Health Care Support Worker
NHS AfC: Band 3
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values
Job overview
The post holder will work as part of the Police Pathways Team (Health Based Place of Safety, and Joint Response Vehicle) to undertake allocated duties under the supervision of the Police Pathways coordinator within the team.
The post holder will work alongside mental health practitioners, supporting patients, who are referred into the Police Pathways Team and ensuring the highest possible standard of care in accordance with the policies and procedures of Pennine Care NHS Foundation Trust.
To support the Police Pathways Coordinator as part of the MHJRV service to provide an effective and efficient response to referrals from GMP and NWAS.
To support patients to access the right care at the right time in the least restrictive way, reducing system pressures across emergency services, our locality EDs and S136 suites.
Main duties of the job
To provide support to Police Pathways practitioners in ensuring all patients referred into the team are cared for in line with Pennine Care NHS Foundation Trust policies and procedures
• To assist qualified practitioners in assessment, planning, implementing and evaluating assessments of patients under a section 136
• To ensure that patients access appropriate services.
• To provide support and interventions to patients in the HBPoS
AFC 27/1/25 JME-220-24 Health Care Support Worker Band 3
• To sign post patients to third sector provision as appropriate other community resources such as Citizens Advice Bureau, Peer Support Service and other resources found in the Local Borough Signposting Directory.
• Provide regular and practical support for patients and their carers’ in managing dignity and independence.
• Assist patients to gain access to resources required to meet their needs.
• Provide information on health promotion and support physical health
management.
• Report regularly to other members of the multidisciplinary team
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
General Duties of all post holders
• To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.
• To be familiar with and comply with all Trust and departmental policies,
procedures, protocols and guidelines.
• To be aware of and work towards the Trusts strategic goals.
Standards of Business Conduct
• The post holder will be required to comply with the organisations standing
order and standing financial instructions and at all times, deal honestly with the organisation with colleagues and all those who have dealing with the organisation including patients, relative and suppliers.
• The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their Trust position, duties and/or
responsibilities.
• The post holder must comply with and support the development of the
performance standards within the service/department to ensure the service is responsive to and meets the needs of its customers.
• The post holder will be required to develop and maintain good working
relationships with all patients, service users, staff, contractors and where
appropriate, members of the public.
• The Trust aims to maintain the good will and confidence of its own staff,
patients, service users, NHS contractors and the general public. To assist in achieving this objective it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic and professional manner.
• All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders’
responsibilities to ensure they are both familiar with and adhere to these
requirements and maintain their professional membership to the relevant body.
Person specification
Education / Qualifications
Essential criteria
- Good standard of general education including good numeracy and literacy skills
- NVQ 3 or equivalent
- Commitment to undertake Continuing Personal Development
Desirable criteria
- Evidence of recent further development / training.
Experience
Essential criteria
- Experience of undertaking a supportive role
- Experience of working with individuals with mental health needs
- Experience of working with individuals in distress
Desirable criteria
- Experience of lone working
Knowledge
Essential criteria
- Understanding of mental health issues and how these impact on individuals.
- Understanding of confidentiality and data protection issues.
- Knowledge of physical health observations.
Desirable criteria
- Awareness of local services
- Knowledge of benefits / employment systems.
- An understanding of the mental health system
Skills and Abilities
Essential criteria
- Ability to listen effectively
- Good written and verbal communication skills
- Ability to empathise with service users
- Ability to implement care plans for individuals with the support of others as appropriate.
- Ability to create innovative solutions to help empower service users
- Ability to work unsupervised in a range of settings
- Ability to form positive therapeutic relationships with service users and carers.
- Willingness to make a positive contribution to improving the quality of life for people with mental health problems.
- Ability to acknowledge diversity and promote anti-discriminatory practice / equal opportunities.
- Ability to provide practical support with daily living activities
- An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour
- IT Skills
- Ability to work flexibly and to prioritise workload
- Ability to work as part of a team
Desirable criteria
- Willingness to engage with or have undertaken Venepuncture and physical health checks training.
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Lindsey Emma Baucutt
- Job title
- Senior Service Manager
- Email address
- [email protected]
- Telephone number
- 07834118929
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