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Job summary

Main area
Community Support Worker
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
311-T486-24-A
Employer
Pennine Care NHS Foundation Trust
Employer type
NHS
Site
Tameside West CMHT
Town
Dukinfield
Salary
£22,816 - £24,336 Per Annum, pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Pennine Care NHS Foundation Trust logo

Community Support Worker

NHS AfC: Band 3

Job overview

West Community Mental Health Team support people of working age who have  severe mental health needs , who may have behaviours that challenge and have associated complex needs. We cover Denton, Audenshaw, Dukinfield and Droylsden. 

Join us in delivering outstanding mental health care in the local community.  In doing so you’ll be making a real difference to residents and their families within Tameside every single day, with support from the organisation and your colleagues every step of the way.  As part of our vibrant culture you’ll build lasting professional relationships that will take you further, whatever your career goal.

Main duties of the job

To work as part of the multidisciplinary team and provide support on both an individual and group basis to individuals experiencing mental health problems to enable them to achieve their full potential through accessing resources available within their wider communities and equipping them with the skills and confidence to enable them to manage their lives independently.

Community Mental Health Teams are friendly teams that work with people of working age who have a moderate to severe mental disorders, who may present with behaviours that challenge and have associated complex needs.

We provide a safe treatment service for males and females in the community.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Detailed job description and main responsibilities

Main Duties and Responsibilities
 To provide support to an allocated group of service users, promote their recovery and help to maintain them in their community environment.
 To assist qualified practitioners in assessment, planning, implementing and evaluating individual care plans.
 To ensure that service users engage effectively with the agreed Care Plan and access appropriate services.
 Positively promote independent living of service users within the community 
 Provide support and interventions to service users in their own homes and the wider community based upon their assessed needs.
 Assist service users to make full use of community resources.
 Support service users to become involved in social activities in line with their assessed needs and planned care.
 Support service users to establish and maintain effective interpersonal relationships.
 Provide regular and practical support for service users and their carers’ in managing dignity and independence.
 Provide support with activities of daily living.
 Help service users gain access to resources required to meet their needs.
 Provide information on health promotion and support physical health management.
 Help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and to alert the appropriate staff involved in the service users care.
 Report regularly to care coordinators and keyworkers.
 To promote independence and choice.
 To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary.
 To attend and actively participate in training sessions, team/care planning review meetings and supervision as appropriate.
 To contribute to the ongoing development of the service
 To ensure that electronic care records are efficiently maintained.
 To contribute to audits as required, providing relevant data as required in line with performance monitoring targets.
 To deal appropriately with clinical incidents and complaints from patients, relatives and members of the public, via line manager, in accordance with Trust policy.
 To undertake such other duties as may be determined from time to time within the general scope of the post.


This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.

Person specification

Education/Qualifications

Essential criteria
  • Good standard of general education including good numeracy and literacy skills.
  • Evidence of recent further development / training.
  • NVQ 3 or equivalent
  • Commitment to undertake Continuing Personal Development

Experience

Essential criteria
  • Experience of undertaking a supportive role.
  • Experience of working with individuals with mental health needs
  • Experience of working with individuals in distress

Knowledge

Essential criteria
  • Understanding of mental health issues and how these impact on individuals.
  • Understanding of confidentiality and data protection issues.
Desirable criteria
  • Awareness of local services.
  • Knowledge of benefits / employment systems.
  • An understanding of the mental health system.

Skills and abilities

Essential criteria
  • Ability to listen effectively
  • Good written and verbal communication skills
  • Ability to empathise with service users
  • Ability to implement care plans for individuals with the support of others as appropriate.
  • Ability to create innovative solutions to help empower service users.
  • Ability to work unsupervised in a range of settings.
  • Ability to form positive therapeutic relationships with service users and carers.
  • Willingness to make a positive contribution to improving the quality of life for people with mental health problems.
  • Ability to acknowledge diversity and promote anti-discriminatory practice / equal opportunities.
  • Ability to provide practical support with daily living activities.
  • An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
  • Basic IT Skills
  • Ability to work flexibly and to prioritise workload
  • Ability to work as part of a team

Employer certification / accreditation badges

Veteran AwareNo smoking policyDisability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Thomas
Job title
Team Manager
Email address
[email protected]
Telephone number
0161 716 3434
Additional information

For informal chat regarding the role or questions you may have please call Claire Thomas on 0161 716 3434

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