Job summary
Employer heading
Community Support Worker
NHS AfC: Band 3
About the Trust
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
Our ambition is to maximise people’s potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
Job overview
The Home Treatment Team offers intensive home treatment to people presenting in mental health crisis as an alternative to inpatient admission or to facilitate early discharge from the acute mental health inpatient wards.
The role will involve direct patient contact either at the service user’s home or at the hospital site, implementing an agreed care plan and supporting the team by leading on the completion of physical health screening/monitoring. Elements of the care planning will include monitoring mental state, concordance with treatment and engagement in activities of daily living.
The post holder will also introduce service users to voluntary / 3rd sector
organisations (Mental Health Days Centre, MIND etc.) as a means of supporting recovery and also assist services users with any unmet social needs they may have by assisting them to attend the appropriate services (Housing; Welfare Rights etc.).
Work is supervised from a distance as the post holder is expected to work with a level of autonomy which does not require ongoing direct supervision, however, a qualified nurse / social worker will be available for reference and support as required.
Main duties of the job
Assist the qualified mental health practitioners in assessing, planning,
implementing and evaluating individual care plans.
Develop good working relationships with 3rd sector and voluntary agencies.
Develop a good knowledge base of local resources available to service users.
Support service users to engage with appropriate services and resources.
Promote independent living within the community through help, advice, and signposting.
Provide information and support to minimise social isolation.
Accompany service users to appointments where appropriate.
Maintain accurate legible patient records.
Provide information and support to family/friends of service users.
Accompany qualified practitioners on joint visits to service users where
appropriate.
Complete in-reach work with services users referred to the HTT and who are admitted to the inpatient mental health unit.
Attend team meetings.
Actively partake in management supervision to develop and maintain safe practise.
Actively partake in IPDRs and plan for areas of personal development.
Please refer to 'details of main responsibilities for further clarification.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Detailed job description and main responsibilities
• To assist the qualified mental health practitioners in assessing, planning,
implementing and evaluating individual care plans.
• To take the lead with physical health screening/monitoring.
• To develop good working relationships with 3rd sector and voluntary agencies
and to develop a good knowledge base of local resources and opportunities
available to service users; keeping an up to date file of local resources which
can be shared with the rest of the team.
AFC 28/06/18 JME-199-18 Community Support Worker – Band 3
• To support service users in engaging positively and actively with appropriate
services and resources such as benefits, employment, housing and substance
misuse services.
• Promote independent living of service users within the community through help,
advice, practical and emotional support and provide information and support
with health promotion.
• To provide information and support to enable service users to engage in
meeting socialisation, education and employment/vocational needs. To include
initial contact and attending with the service user as required.
• To accompany service users to appointments such as outpatient clinics where
appropriate.
• Maintain accurate legible patient records in accordance with Pennine Care
NHS Foundation Trust Policies and Procedures.
• Provide information and support to family and friends of service users.
• To accompany qualified practitioners on joint visits to service users where
appropriate.
• To complete in-reach work with services users referred to the HTT and who are
admitted to the inpatient mental health unit.
• To attend team meetings.
• To actively partake in and utilise management supervision to develop and
maintain safe practise.
• To actively partake in IPDRs as to identify and plan for areas of personal
development.
• To be familiar with Pennine Care NHS Foundation Trust Policies and
Procedures.
General Duties of all post holders
To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.
To be familiar with and comply with all Trust and departmental policies,
procedures, protocols and guidelines.
To be aware of and work towards the Trusts strategic goals.
Person specification
Education/Qualifications
Essential criteria
- Good general education, numerate and literate.
- Commitment to undertake Continuing Personal Development.
- NVQ level 3 or equivalent experience.
Experience
Essential criteria
- Experience as a worker, service user or carer.
Desirable criteria
- Community experience.
- Experience of working within acute psychiatry and with service users experiencing mental health crisis.
Knowledge
Essential criteria
- Knowledge of physical health and physical health observation parameters.
- Knowledge of diversity and Anti-discriminatory practice/equal opportunities.
Desirable criteria
- An understanding of mental health and the mental health system.
- Knowledge of benefits/employment systems.
- Awareness of local services.
Skills and Abilities
Essential criteria
- Ability to form positive therapeutic relationships with service users and carers.
- Ability to provide practical support with daily living activities.
- Ability to create innovative solutions to help empower service users.
- Ability to manage self effectively under pressure.
Desirable criteria
- Ability to work sensitively with service users who misuse alcohol/illicit substances.
- Experience with delivering relaxation/mindfulness.
- Ability to work sensitively with people with mental health crisis
Work Related Circumstances
Essential criteria
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Siobhan Paul
- Job title
- Older Adult HITS Team Manager
- Email address
- [email protected]
- Telephone number
- 0161 716 3850
- Additional information
Weekdays between the hours of 9-5pm are usually the best time to reach me.
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