NursingNetUK

Detailed job description and main responsibilities

Bed Management:

• To provide accurate and timely information relating to the Trust Bed Capacity.
• Co-ordinating all admissions and transfers across the trust
• Predicting the need for escalation and organise meetings with all relevant personnel.
• Predicting any short fall in elective bed capacity and discuss at the escalation meeting. Action any plan as a result and inform all relevant people of the outcome.
• To ensure repatriation of patients transferred to other hospitals in line with the bed policy.
• To provide operational management functions for Central Flow Hub
• Day to day responsibility for bed utilisation, ensuring that the demands of bed requests and admissions are balanced across Trust inpatient sites / wards.
• Escalation of capacity issues and then carrying out actions to resolve issues as part of the Trust Escalation Plan
• Monitor usage of out of area and specialist placements, whilst maintaining accurate documentation
• Ensure issues regarding bed management are communicated in a timely, effective and constructive way
• Ensuring that capacity management processes are adhered to in order to ensure a high quality and seamless pathway for the patient journey
• Building and maintaining high quality working relationships with all services that have contact with the bed management service.
• Proactive response to predicted and actual changes in capacity demand to ensure optimum use of available capacity.
• Monitoring and liaison with all OOA providers that patients are currently under their service and accurate documentation of progress.
• Complete all relevant documentation accurately and in a timely manner regarding referrals for beds within the Trust.
• Provide regular updates on current bed management demand and capacity.
• Coordination of admissions and discharges across the Trust.
• Coordination of all transfers of patients to and from Trust wards both internal and external.
• Provide a visible, accessible and authoritative presence to all staff associated with Central Flow Hub flow
• To support and develop the strategic direction for the Urgent Care Service in line with national policies and locally identified health needs
•   To manage a range of processes and systems, across the service to support the effective running of the service and clinical care pathways.
• To ensure harmonisation of quality care delivery across the service areas.
• To lead the learning and development plan for services and ensure that developmental requirements are in place for all staff  in  line with the knowledge and skills framework
• To ensure the safeguarding agenda is firmly embedded in service delivery at all levels
• To act at all times as a positive role model and advocate both for individual staff and CNWL.
• To provide cover for the Deputy Head of Urgent Care when require

Management of Service Delivery and Service Development:

• Establish and develop a professional working relationship with Acute Hospital HCP’s and Management, colleagues and other health and social care professionals.
• To ensure 24 hour provision of service, through the use of proactive site management, patient flow and capacity utilisation, in line with Trust and national guidelines.
• To ensure the delivery of clinical and care quality standards and objectives
• To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes and  agreed timescales
• To ensure that systems are in place to monitor stakeholders views of services and ensure that service users, carers, relevant community organisations and other key stakeholders are involved in and influence key decisions on service development and continuous improvement
• To participate in the evaluation of the services provided within Mental Health Services and actively promote service development including undertaking relevant audit and research.
• To ensure that the service area contributes fully to the development of the business plan for the Division and assists in the setting of strategic objectives for the Service
• To ensure the service area is kept up to date with legislative and policy changes and developments
• Contribute to the establishment of new services that meet national and local requirements
• To facilitate the development of clinical guidelines, protocols and patient-related policies in partnership with clinicians and other managers within the organisation to promote safe and effective patient care.
• Provide information to support the Division Managing Director and Head of Urgent Care and other senior managers in the development of strategy for patient flow  within the organization.
• To ensure the Patient Flow Team can identify patients whose discharge can be expedited and proactively expedite / escalate issues in ‘real time’

Performance Management

• To monitor and maintain the standard of information included in the Site Reports and maintain the Site Report distribution list. To regularly review the site information required by the stakeholders.
• Lead on all breaches including 12 hours A&E by monitoring and producing reports and instigate action plans to mitigate future breach.
• To support the delivery of single sex accommodation for patients and to accurately report.
• Liaise with members of the multi-professional team both within the organisation and with external stakeholders, to ensure continuity is maintained and patient flow is maximised; liaising with system managers / the Trust on call team as required.
• Provide regular recording, monitoring and reporting of Patient Flow Team performance including BUI, bed state, DTAs, ECR, etc. against local and national targets with assurance that appropriate follow up actions will be completed.
• To adhere to the Trusts Capacity & Demand Escalation Plan. Instigate the use of relevant Action Cards, following discussion with the relevant on-call.
• Create and embed standard documentation for site handover to ensure consistency and transparency and to document decision making.

Communication

• To ensure effective communication across the services and with external partners and other stakeholders
• To be responsible for ensuring a full and timely response to all complaints and ensure that lessons from these complaints are disseminated within the service.
• Undertake investigations, write investigation reports and feed back to service, service users and carers as appropriate
• To develop and sustain relationship management with key stakeholders and partner agencies, such as commissioners, local authorities,  Acute Trust, GPs, service user and carer groups, voluntary sector organisations
• To promote the Trust’s services and positively enhance the Trust’s corporate image internally and with external agencies
• To ensure patient/client records are in line with standards of practice and Trust policy.
• To attend and chair a range of forums relevant to the service and present reports as appropriate

Please see attached JD  full list of main responsibilities