Job summary
Employer heading
Senior Matron – Outpatients, Bed- and Complex discharge team
NHS AfC: Band 8b
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients
- Rated Good by the CQC
- Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
- Our Research and Innovation Centre works closely with our main academic partner, University College London
- Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
- Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
- In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
- Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
- Patients first, always
- Excellence, in all we do
- Trust, honesty and respect, for each other
- Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.
Job overview
Senior Matron- Clinical and Operational lead for the Outpatient Service, Bed managers and Complex Discharge team
Band 8B
HRS 37.5/week
Substantive
Would you like to work for an organisation with an outstanding reputation nationally and internationally, excellent patient feedback responses and one of the best performing trusts on staff experience?
We are looking for an individual who is highly motivated and enthusiastic about positively impacting changes in healthcare for the benefit of the population.
This is a very exciting role giving the individual the opportunity to work with expert clinical- and operational teams at the RNOH to ensure we deliver effective, safe and excellent care to our patients.
The post holder will have recent expert knowledge of managing large teams, in either acute or specialist trusts, and to apply for this role you must be registered with the NMC.
The post holder is expected to provide proactive and visible leadership across all services, across the two sites; Stanmore and Bolsover. The successful candidate will possess a strong ability to build successful teams whilst supporting, influencing and motivating staff to deliver challenging targets through times of change.
Main duties of the job
This role will;
• Provide clinical and operational leadership to ensure the best experience and outcomes for patients
• Be accountable for patient experience and quality of care and the delivery of safe and effective services, in line with the Trust vision and values.
• Advise on matters pertaining to nursing and operations across their services.
• Provide professional leadership for nursing and have line management responsibility for nurses and others within their services.
• Participate in specific strategic work streams and quality improvement projects, which support the Trust’s strategy and improve quality of care and patient outcomes, and in partnership with other services and clinical leaders, employ quality improvement approaches to drive forward clinical transformation, service development and change.
This role will require the participation in the on-call rota which includes weekends and bank holidays as required.
Working for our organisation
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
- Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
- Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
- Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
- 24/7 access to wellbeing support through our Employee Assistance Programme.
- A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
- A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
- Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.
Detailed job description and main responsibilities
With the theatre expansion that happened in 2023, and plans for future growth, this is an exciting time to join the team.
We are currently looking at new models of service, planning the future for children`s outpatient services and considering the need for expansion of the department. We are supported by the Quality improvement team, and you will have the opportunity to link in with improvement projects across the trust.
We are also planning to introduce electronic health records over the next year.
You will be well supported by an experienced leadership team, and have opportunities for personal development.
This is an exciting time to join the Trust and the team, as the RNOH expanded last year, with four new theatres having opened in October 2023,and an expansion of outpatient services due to be delivered in 2025.
There are many challenges for services locally and nationally, but also opportunities for both internal and external collaborations to build services that are sustainable for the future whilst providing the highest standard of service to patients with often very complex needs. There is ongoing collaboration through the North Central London (NCL) Integrated Care Board (ICB) work streams and through the GIRFT (Getting It Right First Time) national program. The expansion of the Community Diagnostic Centres is opening up new avenues for diagnostic work, which will help deliver Outpatient services in the future.
The Bed and Complex discharge team is working closely with our onsite social workers and the MDTs to plan for complex admissions and discharges, and work across a multitude of providers, as we are a tertiary centre.
The post holder will need a high degree of motivational skill, working closely with colleagues at various levels in the Units and organisation, and external stakeholders and partners. In particular the post holder will have close working relationships with the RNOH Access team and Clinical Leads for services, the Senior Imaging manager, Unit Directors, The Associate chief nurses for adult and paediatrics, finance- and HR business partners. They will need experience of influencing behaviour, in often challenging situations. Ability to build good relationships, excellent communication and planning skills are all essential skills for the role.
The post holder must be able to encourage and enthuse others to implement change at many levels.
Person specification
Education and Professional Qualifications
Essential criteria
- - Registered Nurse
- - Evidence of continuing professional development
- - Educated to postgraduate degree level or equivalent experience
- - Management or leadership qualification or equivalent experience
Desirable criteria
- - Masters level qualification
- - Recognised teaching/assessing qualification
Communication & Relationship Skills
Essential criteria
- - Advanced interpersonal and communication skills including influencing and negotiation skills
- - Ability to achieve effective team working within own services and across an organisation communication skills
- - Broad understanding of the NHS and key policy issues which effect performance
- - Partnership & collaborative working with internal and external stakeholders
Knowledge, Training & Experience
Essential criteria
- - Demonstrable experience as a senior nurse in a relevant area
- - Recent experience from working in an acute trust or specialist tertiary centre in the last 2 years
- - In-depth professional knowledge, acquired through training and experience
- - Senior clinical/ operational management experience, in, an ambulatory setting eg; OPD, ED, Urgent care etcetera or equivalent experience
- - Staff management & leadership of a large MDT
- - Leading and managing change within a complex environment
- - Strategic planning and project management
- - Understanding of clinical governance and risk
- - Experience of managing clinical incidents and HR/disciplinary processes
- - Experience of leading and delivering improvements in area of work
- - Good awareness of national standards of care
Desirable criteria
- - Experience of supporting learners in practice
- - Knowledge of QI methodologies
- - Experience of stakeholder/patient and family engagement
- - On call experience
- - Experience of managing outpatient services , or other operational experience
- - Experience of managing teams across sites
Analytical & Judgment Skills
Essential criteria
- - Numerate, IT literate, analytical and able to use business intelligence effectively.
- - Used information to progress a business plan/ case
- - Attention to detail
Planning & Organisational Skills
Essential criteria
- Ability to deliver to deadlines and within resources.
- Will request support and escalate matters at an early stage if required
IT Skills
Essential criteria
- Excellent skills in MS Office packages including Word, Excel, PowerPoint, Teams -
- Use of databases
Responsibility for Equality, Diversity and Inclusion
Essential criteria
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Responsibility for Policy/Service Development
Essential criteria
- Experience in drafting processes, standard operating procedures.
Responsibility for financial & physical resources
Essential criteria
- - Managing large and complex budgets
- - History of CIP involvement and delivery
Freedom to Act
Essential criteria
- - Ability to work under pressure and flexibly in a dynamic environment
- - Self-aware & reflective
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kristin Gustafsen
- Job title
- Unit Director of Operations PACSS
- Email address
- [email protected]
- Telephone number
- 0203 947 1276
- Additional information
0203 947 0276 extension 1276. Can also be contacted via switchboard on the mobile phone.
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