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Job summary

Main area
Maternity
Grade
NHS AfC: Band 3
Contract
Secondment: 12 months
Hours
Full time - 37.5 hours per week
Job ref
197-RF6364
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
University Hospital Lewisham
Town
London
Salary
£24,071 - £25,674 per annum plus HCAS
Salary period
Yearly
Closing
09/02/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Community Clerk

NHS AfC: Band 3

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Are you looking to work in an award winning, well-supported, friendly, dynamic, culturally astute, inclusive environment that puts women/birthing people at the centre of a high standard of care?

 Our latest CQC report has been published and we have maintained our good rating since 2017 and have been awarded as outstanding for leadership.

An opportunity has arisen for a Community Clerk to join one of our well established community midwifery teams, on a 12 month secondment, in their deliverance of high quality care to our women/birthing people and their families. You will be supporting the team and providing an efficient and professional support service for both patients and clinicians.

 

Main duties of the job

Organisational, administrative and computer skills are essential, as your role involves organising/booking appointments for women/birthing people and methodically organising collection of notes and filing.

The post-holder should also have a good standard of numeracy and literacy, be able to work unsupervised as well as part of a team and be of smart appearance with the ability to work in a pressurised and busy environment.

You will be experienced and provide comprehensive administrative and clerical support within the teams. A flexible approach to working hours, good customer care skills and effective communication skills are essential as you will be required to converse with both clients and staff.

Driving and access to a car are essential as you will be required to travel between the community base and Lewisham Hospital.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities


1.    To work generically within the Directorate, including the community based teams, rotating to all positions.

2.    To administer Directorate outpatient clinics and appointments, including processing GP referrals, creating new IT patient accounts where necessary and retrieving/making up hospital notes.

3.    To deal with queries from patients, medical staff and the public, including operating the intercom entry system to locked wards.

4.    To telephone or fax out information (incl maternity patient transfers) to the community teams or other hospitals and to receive transfers into the site.

5.    To process documentation relating to patient care and Directorate activity.

6.    To maintain the Directorate hospital records library liaising closely with the medical records department and collecting/delivery notes to medical records, and including the making up of the hand held notes carried by the client.

7.    To work closely with Clinicians and provide the administration support for their outpatient clinics, including making and rescheduling appointments and obtaining/preparing the case notes.

8.    To provide support to the Specialist Nurse/Midwife lead clinics, including making appointments and preparing notes.

Person specification

Qualifications

Essential criteria
  • NVQ 2 or equivalent

Experience

Essential criteria
  • Previous experience of working in a busy environment
  • Previous experience in an admin role
Desirable criteria
  • Previous experience of working in a busy environment in a healthcare setting

Skills

Essential criteria
  • Basic computer literacy (Word, Excel, PowerPoint)
  • Good organisational and administration skills
  • Good customer care skills
  • Effective communication skills
Desirable criteria
  • Ability to prioritise a busy workload

Knowledge

Essential criteria
  • • Basic understanding of practical Data Protection issues
  • • Knowledge of child and adult protection issues

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lynn Bayes
Job title
Community Matron
Email address
[email protected]
Telephone number
0203333000
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