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Job summary

Main area
Maternity
Grade
Band 3
Contract
Secondment: 12 months
Hours
Part time - 15 hours per week
Job ref
197-RF6714
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
University Hospital Lewisham
Town
Lewisham
Salary
£24,625 - £25,674 per annum pro rata plus HCAS
Salary period
Yearly
Closing
18/05/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Pelvic Health Administrator

Band 3

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Are you looking to work in an award winning, well-supported, friendly, dynamic, culturally astute, inclusive environment that puts women/birthing people at the centre quality care?

Our latest CQC report has been published and we have maintained our good rating since 2017 and been awarded as outstanding for leadership.

A great opportunity has arisen for a pelvic health Administrator to join our Multi-Professional Team on a 12 month secondment.

This role comprises working within the Pelvic Health Team delivering high quality care to women and their families.  The successful candidate will assist the Midwives and provide comprehensive administrative support for the pelvic health midwife. You will maintain an accurate database.

The candidate will be expected to work independently; undertaking tasks, whilst remaining under the supervision of the pelvic health Midwife. You will have good IT skills and attention to detail which is required to accurately transcribe data and manage the database (excel spread sheet).  Working as part of the Team is a highly rewarding job, meeting new people on a day-to-day basis.

Main duties of the job

You will be required to make appointments and liaise with the multi-disciplinary teams as required so will need good knowledge of and be able to conduct general admin duties as required.

You will be required to collate and send data to the multi-disciplinary team and escalate as necessary.

You will be required to add documents/reports to Cerner (iCare-the electronic patient record) and provide cross site cover as required.

 Please read the job and personal specifications carefully. You need to provide evidence in your application of all the essential criteria.  All shortlisted candidates are invited to testing and those that are successful at testing will be invited back for an interview on a separate date. 

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

Include but not limited to:

·         First point of contact for patients, and their families and ensuring that messages are passed on appropriately and in a timely manner.

·         To deal with patients in a professional manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.

·         To register patient details on Cerner ensuring a high level of data accuracy.

·         To admit and discharge on Cerner.

·         To deal with written and telephone enquiries for the Perinatal Pelvic Health Service as appropriate.

·         To book follow up appointments as required.

·         To participate in administration duties such as the answering the phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.

See JD for full duties

Person specification

Qualifications and Training

Essential criteria
  • Good standard of education NVQ 2 plus additional experience equating to NVQ 3 as outlined below, or equivalent level of knowledge and experience
  • GCSE English Language or equivalent
  • Clear handwriting and spelling
  • Numerate
Desirable criteria
  • NVQ Business Administration – Level II or equivalent
  • RSA II
  • Certificate in Office
  • ICare Trained

Experience

Essential criteria
  • Previous experience of working in a busy environment
  • Previous experience in an admin role
Desirable criteria
  • Previous experience of working in a busy environment in a healthcare setting
  • Experience on the ICare System and Electronic Discharge Summaries System
  • Previous experience of minute taking

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Burton
Job title
Consultant Midwife
Email address
[email protected]
Telephone number
02083333000