Job summary

Main area

Medicine

Grade

NHS AfC: Band 3

Contract

Permanent

Hours

Part time
Flexible working

18 hours per week (7 days Mon-Sunday including nights and bank holidays)

Job ref

302-25-7072872M

Employer: Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Albert Edward Infirmary
Town: Wigan
Salary: £24,625 - £25,674 pa pro rata
Salary period: Yearly
Closing: 09/04/2025 23:59

Senior Healthcare Support Worker - Pemberton Ward

NHS AfC: Band 3

Choose Well - Choose WWL

Detailed job description and main responsibilities

Key results from the job holder

Assist patients with the provision of washing, dressing, personal care, beverages and/or meals.
Assist qualified nursing and medical staff where requested.
Communicate with all members of the team to maintain a good service provision.
Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.
Prepare and support the patient appropriately during any activity that is to be undertaken.
Alert the registered nurse where you notice any changes in the patient’s health and well-being or any possible risks.
Undertake observations/tasks such as patient temperature, weighing, fluid checks as directed
Ensure effective use of material resources/supplies within the ward/unit in consultation with senior staff.
Assist with the general cleaning and re-stocking of resources where appropriate as well as cleaning and preparing patients beds.
Contribute to own personal development and take an active part in learning opportunities

Person specification

Qualifications

Essential criteria

GCSE English Language and Maths A to C or 4 -9 or functional skills or equivalent.
Effective level of numeracy and literacy skills
NVQ 2 Health and Social Care or Care Certificate
NVQ Level 3 or equivalent or willing to undertake an apprenticeship in Senior Heathcare Support Worker
Evidence of ongoing CPD

Experience

Essential criteria

Proven ability to remain calm under pressure
Experience working in a health, social or residential care inpatient /community/social or residential services setting
To demonstrate a range of procedures and practices base level of theoretical knowledge
Demonstrate through previous experience the ability to escalate concerns
Ability to work in Multi agency team
Proven ability to remain calm under pressure
Proven ability to be flexible in your approach
Ability to deal with people from all backgrounds
Previous experience of being a Health Care Support Worker

Skills

Essential criteria

Ability to support patients and families
Proven ability to demonstrate compassion/empathy/help others
Knowledge of working with adults and their families
Ability to undertake extended tasks appropriate to competence
Effective team player
Contribute to the ongoing assessment and planning during the patients care episode
Demonstrable ability to follow instructions
Effective customer service skills
Effective understanding of confidentiality

Knowledge

Essential criteria

Knowledge of supporting patients and their families

Additional

Essential criteria

Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Willingness to train and develop
Ability to work in challenging situations
Demonstrate understanding of Health & Safety including Risk Assessment procedures as application to role/environment.
Demonstrate the application of confidentiality and Data Protection Legislation

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Recruitment Information for Candidates

Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.

The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

Guidance on Completing Your Application

Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.

On-Call

Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

Continuous Service

WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name: Bradley Price
Job title: Ward Manager Pemberton Ward
Email address: [email protected]
Telephone number: 01942 778847

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Job summary

Employer heading

Senior Healthcare Support Worker - Pemberton Ward

NHS AfC: Band 3

Choose Well - Choose WWL

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Experience

Essential criteria

Skills

Essential criteria

Knowledge

Essential criteria

Additional

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact