Crynodeb o'r swydd
Teitl cyflogwr
Colorectal Clinical Support Worker
Band 4
Trosolwg o'r swydd
The post holder will support the Maidstone and Tunbridge Wells Colorectal Cancer Team. They will provide administrative support to cancer nurse specialists, including assisting with holistic needs assessments and treatment summaries, assisting with organising health and well-being events and helping to provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
Prif ddyletswyddau'r swydd
· Triage telephone and email enquiries, using a risk assessment framework, initiating an appropriate response according to protocols and individual pathways (referring complex decisions to the Team for assessment and review); some requiring tact or diplomacy, prompt action and communication.
· Contribute to the holistic needs assessment and the development of individuals care plans, including supporting with actions in line with standard operating procedures and protocols.
· Co-ordinate and organise appointments, assessments and investigations as needed, involving use of a bespoke information system, analysing information produced, ‘sense-checking’ reports produced, highlighting issues to resolve (and providing and/or auctioning a solution).
· Undertake and assist in direct patient care appropriate to band following competency assessment and required training completed
· Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency situation, alerting the team or enabling rapid response.
· Provide support to people affected by cancer, often dealing with highly emotional and sensitive issues and have an ability to manage individual situations effectively.
Gweithio i'n sefydliad
In this year's NHS staff survey, our employees voted MTW in the top 10 NHS Trusts nationwide and second in the South East of Trusts to work for.
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients – the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Communicating effectively (daily and directly, face-to-face and telephone) with a range of individuals on various levels, e.g.: - patients, relatives, carers, other health / social care professionals and community workers.
- Providing general information and support about cancer and cancer services to enable navigation of health and social care and to make choices that are best for the individual’s cancer and their life.
- Promoting equity for patients across the Maidstone and Tunbridge Wells footprint.
Working relationships:
The post holder will build and maintain effective working relationships with: -
· Cancer clinical teams, Macmillan Information and Support Centre and wider clinical / corporate / community network, including MDT Co-ordinators, clinical support services; external statutory / charity / third sector organisations.
· People affected by cancer
Working relationships:
The post holder will build and maintain effective working relationships with: -
· Cancer clinical teams, Macmillan Information and Support Centre and wider clinical / corporate / community network, including MDT Co-ordinators, clinical support services; external statutory / charity / third sector organisations.
· People affected by cancer
Manyleb y person
Qualifications
Meini prawf hanfodol
- GCSE English Language and Mathematics (Grades A-C) or equivalent qualification
- Evidence of continued role development
- NVQ Level 4 or additional training to diploma level or equivalent in health-related subject; or equivalent knowledge and experience in health / social care field
Meini prawf dymunol
- Willingness to undertake learning and development
Experience
Meini prawf hanfodol
- Understanding of organisational policies and procedures Relevant health and social care experience at AfC Band 3 or equivalent
- Understanding of person centred care
- Understanding of health and social care environment, including terminology
- Understanding of administrative procedures and systems, including non-routine / service specific.
- Experience of multi-professional working
- Experience in use of data and database management
- Experience of good communication skills
Meini prawf dymunol
- Understanding of Macmillan Cancer Support
- Awareness of improving outcomes – A strategy for Cancer and other national cancer policy
- Knowledge of relevant cancer treatments, interventions and terminology
- Experience in co-ordinating a patient workload
- Experience of coaching / teaching patients and carers
Skills
Meini prawf hanfodol
- Ability to work effectively in a team.
- Ability to manage personal workload using own initiative
- Effective organisation and time management skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Accurate written communication
- Able to motivate self and others
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Rebecca Bourne
- Teitl y swydd
- Head of Nursing
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07745746180
Rhestr swyddi gyda Maidstone and Tunbridge Wells NHS Trust yn Nyrsio a bydwreigiaeth