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Job summary

Main area
Maternity
Grade
Band 4
Contract
6 months (Fixed Term/Secondment)
Hours
Full time - 37.5 hours per week
Job ref
275-2411MSW-FL1
Employer
Medway NHS Foundation Trust
Employer type
NHS
Site
Community
Town
Medway Hospital community teams
Salary
£26,530 - £29,114 per annum/pro rata
Salary period
Yearly
Closing
08/12/2024 23:59
Interview date
12/12/2024

Employer heading

Medway NHS Foundation Trust logo

Maternity Support Worker - Family Liaison

Band 4

 

 

Job overview

Maternity Support Worker - Family Liaison

Division: Women, Children and Young People

Care Group: Women's Care

Band: 4

Salary: £26,530 - £29,114 per annum/pro rata

Interview Date: 12th December 2024

Please note this role is Fixed term/Secondment for 6 months

We are recruiting for a Maternity Support Worker who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The Maternity Support Worker (MSW) will play a key role in providing education, advocacy, and support to women and birthing people within the borough of Swale.

This role is designed to address the needs of diverse and underserved populations, specifically those with additional vulnerabilities, such as mental health concerns, safeguarding needs, neurodiversity, language barriers, and new arrivals to the UK. The MSW will work alongside midwives and healthcare teams to ensure each individual receives tailored guidance on local health services, care for their baby, and access to public health support.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Working for our organisation

Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy – Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B – Bold

E – Every person counts

S – Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Detailed job description and main responsibilities

To undertake patient referrals sensitively and empathetically, being able to communicate with a wide range of people, some of whom may be in distress.

 

To provide telephone support for the team, dealing with both straightforward and complex enquires from a range of sources, including clinical teams, patients, relatives, carers, GP’s and other healthcare professionals. 

 

To ensure that messages are communicated accurately and dealt with in an appropriate and timely manner via email and telephone. 

 

To accurately input, update and retrieve data in a timely manner, using a variety of systems (electronic and paper based), including both patient/client records. Ensure information is held in a secure and confidential manner in line with data protection guidelines. 

 

Person specification

Qualifications

Essential criteria
  • GCSE A* - C, or Level 2 Functional skills
  • A minimum of 2 A Levlels
  • Health and Science T-Level
  • Completed the National Care Certificate
  • Evidence values associated with NHS Constitution and a commitment to L2 role development

Knowledge

Essential criteria
  • Experience of working in a patient care setting, undertaking a wide range of clinical commitments
  • Knowledge of Infection Control & Safeguarding processes
  • Awareness of public health issues relevant to diverse populations and familiarity with local services.

Experience

Essential criteria
  • Has worked in a Maternity setting for a minimum of 2 years.
  • Has experience of supporting and working directly with mothers and families.
  • Experience of multi-disciplinary working.
  • Prior experience in maternity, health visiting, or community healthcare support

Skills

Essential criteria
  • Excellent interpersonal and communication skills, sensitivity to cultural and linguistic needs, understanding of safeguarding protocols
  • Knows own sphere of practice.
  • Knows principles of infection control and health and safety legislation.
  • Knows how to access Trust policies and procedures.
  • BLS trained.

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleAge positiveDefence Employer Recognition Scheme (ERS) - BronzeDefence Employer Recognition Scheme (ERS) - SilverDisability confident employerNHS Rainbow badgeStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Doreen Hambe-Manu
Job title
Lead Midwife for Equality, Diversity, Inclusion
Email address
[email protected]
Telephone number
01634 969828