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Job summary

Main area
OPD
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time - 36 hours per week
Job ref
345-COM7051482-A
Employer
North Tees and Hartlepool NHS Foundation Trust
Employer type
NHS
Site
Cross site
Town
Hartlepool / Stockton
Salary
£24,625 - £25,674 pro rata per annum
Salary period
Yearly
Closing
25/04/2025 23:59

Employer heading

North Tees and Hartlepool NHS Foundation Trust logo

Clinical Support Worker

NHS AfC: Band 3

We are on a continuous journey of improvement and transformation , however our main priority is, and always will be, providing safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. If you share our passion then apply for this opportunity and help us make our patients’ experience the best it can possibly be.

With a budget of around £365m, three hospitals and 5,500 staff, North Tees and Hartlepool NHS Foundation Trust provides hospital-based services to the population of Hartlepool, Stockton on Tees and parts of East Durham and Sedgefield as well as community, therapeutic and screening to a wider population across Durham and Teesside.

Job overview

***Applications will close early once a sufficient number of applications is reached***

Clinical Support Worker - At North Tees & Hartlepool NHS Foundation Trust, we are on a continuous journey seeking motivated Clinical Support Workers to join our teams at North Tees and Hartlepool NHS Foundation Trust. 

It is an essential requirement that you have NVQ Level 3 or equivalent in Care to apply for this role.   

We have exciting opportunities for a Clinical Support Worker within Centralised Outpatients team. The successful candidate will work as part of the Centralised Outpatient team and will  focus attention on development of specific speciality competencies required to meet the service need.  Working in Centralised Outpatients will open up some excellent opportunites for the successful candidate to develop knowledge and skills.  The role requires post holder to be able to undertake other duties to meet the changing needs and priorities of the Trust and service. This may include seven days working, evenings, weekends and bank holidays on any trust premises.  

 

 

Main duties of the job

  1. Support specialist areas within Centralised Outpatients with the competency based skills  required for the specialty.
  2. To promote and deliver patient centred care aligned with the Trust vision and Nursing and Midwifery strategy.
  3. To support a continuously improving service, in line with the clinical governance framework, Trust objectives and the NHS Performance framework including digital technology.
  4.  To continually develop professionally to ensure the post holder has the appropriate level of skill, knowledge and competence to meet the service/specialty requirements.
  5.  To help maintain a clean and safe department.  
  6. Contribute to managing stock levels and ordering stock appropriately
  7. Maintains effective communication with patients, carers, relatives and staff.

Working for our organisation

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.  Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey 

“Together we are North Tees & Hartlepool”

Detailed job description and main responsibilities

Please see job description of full responsibilities.

Provide support to specialist areas within Centralised Outpatients.

Completion of specific competencies to support specialist clinics.

Ongoing development of knowledge and skills in order to maintain competence.

Setting up clinics to meet the requirements of the service.

Maintaining a safe, clean environment in line with IPC requirements.

Maintains effective communication with patients, carers, relatives and staff.

 Participate in programmes of in-service training as required.

 Chaperoning of patients as required.

Establish and maintain good relationships with patients, carers and staff alike. 

 Use of digital technology that supports the Outpatient services.

Safe use of equipment required to support Outpatient activity.    

Person specification

Qualifications

Essential criteria
  • NVQ 3 or equivalent in health care related subject
  • Care Certificate
Desirable criteria
  • Specialty course e.g ECG, phlebotomy
  • IT qualification

Experience

Essential criteria
  • Transferrable skills and competencies within a Healthcare setting
Desirable criteria
  • Outpatient experience
  • Experience within a specialty e.g Respiratory, Women's health, ENT or other
  • Health promotion experience

Skills

Essential criteria
  • Organisational skills
  • IT competencies
  • Ability to manage challenging situations
  • Excellent communication skills
Desirable criteria
  • Leadership skills

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderDefence Employer Recognition Scheme (ERS) - Silverhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Dying to Work CharterStep into healthArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tracy Maddison or Sandra Burdiss
Job title
OPD Matron
Email address
[email protected]
Telephone number
01429522566