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Job summary

Main area
Outpatients
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
153-SP03983
Employer
University Hospitals Dorset NHS Foundation Trust
Employer type
NHS
Site
Poole Hospital
Town
Poole
Salary
£24,071 - £25,674 pa/pro rata
Salary period
Yearly
Closing
23/12/2024 23:59

Employer heading

University Hospitals Dorset NHS Foundation Trust logo

Healthcare Support Worker - Outpatients

Band 3

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce. 

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

Job overview

An exciting opportunity has arisen within UHD's Outpatients department at Poole, to join our highly diverse and motivated team looking after children and adults in both clinical and surgical settings. 

Outpatients is a large part of the patient pathway, whether it is their first appointment,  a follow up appointment or a minor surgical procedure. Our nursing is there to support them throughout the patient journey.

 If you have excellent communication skills and really care about supporting patients within a clinic or surgical setting we have a brilliant opportunity within our friendly outpatients team. s

Base Location: Poole Hospital 

Interview Date: TBC

Main duties of the job

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Working for our organisation

Our values define who we are as #TeamUHD.  They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. 

This means that some services may move site this year or next, either temporarily or long term.  Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.  

Detailed job description and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person specification

Qualifications

Essential criteria
  • Good standard of numeracy and Literacy
  • Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.

Experience

Essential criteria
  • Ability to adapt and learn in healthcare environment
Desirable criteria
  • Previous experience of working within a care environment /NHS
  • Experience of working as part of a multidisciplinary team
  • Experience of working with the public
  • Basic food handling

technical skills / Competencies

Essential criteria
  • Ability to communicate clearly and effectively (to understand and be understood)
  • Ability to follow clear instruction and feed back to senior staff.
  • Ability to work as part of a team, as well as on own initiative
  • IT literate
Desirable criteria
  • Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
  • Venepuncture
  • Simple wound dressings
  • Performing ECG’s

Knowledge

Essential criteria
  • An understanding around basic patient care
  • Understanding of the importance of the promotion of health and well-being
Desirable criteria
  • Knowledge of care and related procedures, clinical observations, relevant legislation;

other requirements specific to role

Essential criteria
  • Professional appearance
  • Tactful and polite
  • Ability to communicate with all levels of staff
  • Ability to exchange factual information accurately
  • Ability to deal with sensitive situations
  • Patient and calm
  • Kind and compassionate

Employer certification / accreditation badges

Disability Confident - two yearsUHD ValuesApprenticeships logoArmed Forces Covenant Gold AwardStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Imogen Barrett
Job title
Deputy Sister
Email address
[email protected]
Telephone number
0300 019 8243
Additional information