Job summary
- Main area
- Discharge administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: 37.5 hrs per week
- Hours
- Full time - 37.5 hours per week
- Job ref
- 166-MEC-6878428
- Employer
- Chesterfield Royal Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chesterfield Royal Hospital
- Town
- Chesterfield
- Salary
- £24,071 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 02/02/2025 18:00
Employer heading
Discharge Co-ordinator
NHS AfC: Band 3
Job overview
We are looking for applicants with a passion for improving the discharge experience for patients and their families.
The successful candidate will work on the Discharge Lounge, assisting the multi-disciplinary team to co-ordinate the safe transition of patients from their acute stay to their home or an on-going care facility.
You must have excellent organisational and communication skills with the ability to document and record notes on IT systems. A significant part of the role will be liaising with patients and their relatives to ensure a seamless, timely discharge.
The applicant will be expected to be enthusiastic with the ability to use their own judgment to resolve issues. They should be able to work well under pressure and be able to prioritise their own workload under constantly changing demands.
We would highly recommend contacting us to arrange an informal visit.
Main duties of the job
To actively monitor the multidisciplinary management and discharge plan for all patients on designated ward(s) and take action to expedite the process, avoid delays and thereby improve the patients’ experience
A critical success factor in this role is reducing the length of stay and ensuring that the discharge is planned and executed for all patients. For some patients this will mean reducing stay by hours.
Working for our organisation
The Discharge Co-ordinator is an important role within our organisation. Leading the Chesterfield Way supports the Trust’s priorities and ambitions - and sets out the behaviours and characteristics that leaders are expected to adopt and that all staff can role model, to make the Trust an even better place to work; and to support the delivery of exceptional patient care.
It provides a framework for leadership and supports individual progression through appraisal, career progression and personal development.
Detailed job description and main responsibilities
- To have an up-to-date knowledge of the multidisciplinary management of the patient and discharge plan of all allocated patients. To have an understanding of clinical conditions and terminology.
- To gather and collate information from the medical notes, patients and multi-disciplinary team colleagues to enable a
clear plan for discharge to be followed. - To demonstrate the required understanding of manual handling issues and assist patients where required following guidelines for safe moving and handling in order to assess patients for the most appropriate transport.
- To take note of the expected date of discharge (EDD) and update the white board if required. If this had not been identified, to contact the relevant clinician(s) and ensure this is added to the white board and the medical record.
- To assist in ensuring that all patients have an accurate EDD, identify whether the patient is unwell or fit and if fit retention
reason. - To work closely with the multi-disciplinary team:
- to check the management plan for each patient, identifying if the team have been involved
- to make any identified referrals in liaison with ward staff
- to identify any patients who are likely to have complex discharge arrangements and involve complex discharge
team if applicable. - Anticipate potential delays and take action to prevent them, e.g. anticipate the need to make referrals and after checking with an appropriate clinician, make the referral.
- Ensure all necessary referrals are made and received and assist those receiving the referrals to prioritise, supplying useful and relevant information.
- To ensure pharmacists are aware of patients requiring TTO’s with alternative packaging / instruction for TTOs are notified in advance
Ensure TTO’s are prescribed, requested and obtained before transport arrives. - To organise ambulance transport
- To discuss discharge planning with patients and relatives/carers ensuring that ward staff and MDT members are informed as appropriate.
- To communicate effectively and appropriately with patients, carers and families and to show awareness in relation to sensitive issues and to deal with difficult situations as appropriate.
- To be aware of barriers to effective communication e.g. hearing loss, altered perception, expressive and receptive dysphasia, dementing illness, cognitive impairment, memory loss, pain and fear and the effective use of verbal / nonverbal communication as appropriate.
- Attend and participate in the ward MDT meetings undertaking any appropriate follow up action required.
- To document actions taken and communications carried out in the medical record and on the white board in line with
Trust policies. - To develop a rapport with senior members of staff on the ward maintaining an awareness of ward objectives.
- To facilitate effective communication and coordination of care between all multidisciplinary team members involved
with each patient. - To develop an understanding of the contributions made by the multidisciplinary team. To develop effective working relationships with team members, being prepared to encourage and support their contributions as well as sensitively and diplomatically raising any concerns.
- To liaise with community services and be able to refer and communicate in order to facilitate discharge.
- Raise issues impacting upon delays directly with relevant Trust managers.
- To maintain contemporaneous and accurate patient records in line with legal and departmental requirements in
medical documents. - To have responsibility for liaison with members of the multidisciplinary team, social services and voluntary agencies, to ensure effective communication and seamless service.
Person specification
Qualifications
Essential criteria
- NVQ3 or equivalent/equivalent demonstrable
- Evidence of continued personal and professional development
- Experience of collaborative working
Experience
Essential criteria
- Excellent verbal, written and electronic communication skills
- Good IT knowledge and skills
- Excellent problem solving skills
- Think and plan strategically, tactically and creatively, and to prioritise significant workloads in the face of competing demands
- Collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Flexibility in hours of working and caseload management
Desirable criteria
- Excellent analytical and numerical skills
Skills
Essential criteria
- Self-motivated
- Ability to support and develop others
- Ability to maintain confidentiality
- Willingness and commitment to learn
- Ability to stay calm in stressful situations
- Flexible and adaptable to change
- A team worker
- Demonstrates effective verbal and written communication
Desirable criteria
- Previous Bed Management experience
- Previous clinical experience
Personal Attributes
Essential criteria
- Professional attitude
- Diplomacy & innovative
- Flexible and adaptable
- Excellent communication skills
- Committed to the professional development of self and colleagues
- Committed to the advancement of healthcare
Proud to CARE Values
Essential criteria
- Compassion, Ambition, Respect, Encouragement
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jessica Hatton
- Job title
- Ward Leader
- Email address
- [email protected]
- Telephone number
- 01246 516666
If you have problems applying, contact
- Address
-
Chesterfield Royal Hospital NHS FT
Chesterfield
S44 5BL
- Telephone
- 07770678878
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