NursingNetUK

Job overview

The post holder will be responsible for providing a high quality appointments booking and referral management service for Maternity patients for the Lancaster Midwifery service.

The role incorporates general office duties to all users of the service, in an efficient, professional, and responsible manner.

Functions of the role include providing excellent customer care, and close liaison with the Midwifery team, Obstetric team, Management team and the use of the Electronic Patient Records systems within the trust. 

An in depth knowledge of the Hospital EPR system is paramount, to ensure the booking functions are carried out to the required high standards and to provide a speedy, reliable, accurate and professional service. Training will be provided on our systems. 

The Community Maternity Admin Support team are one of the first points of contact for Maternity patients; therefore it is important that the staff portray a caring and professional image.

Main duties of the job

• To ensure that all communication are dealt with confidentially and discreetly and that a sensitive approach is used; to respect patient and staff confidentiality at all times.
• Ensure all outgoing and incoming calls are introduced with the Trust name, department name and staff member's name.
• Liaise as necessary with Consultants, Midwives, health records, GPs as well as a range of other health professionals and departments within the Trust (for example, the wards, other specialities, health records) to ensure that the department interfaces efficiently with them.
• Raise any problems or queries with the relevant supervisor
• Ensure compliance with all Trust policies and follow Trust codes of practice regarding any absence, annual, sick and other leave; sickness where possible must be reported to the Supervisor two hours before start of duty on the day of sickness
• To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames as determined by the clinical team and/or line manager.
• Undertake any other duties commensurate with the grade as agreed and delegated by your manager
• To facilitate paper-lite working where appropriate and work with the team to improve processes

Working for our organisation

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. 

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. 

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. 

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.