Job summary
Employer heading
Patient Experience Midwife
Band 7
Be part of our BHT family
Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.
We care for over half a million patients every year:
- provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
- nationally recognised for urology and skin cancer services
- regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
- deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.
More than 6,500 people from different nations, cultures and backgrounds work for us.
We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.
If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.
We pride ourselves in being a great place to work – and invite you to join our BHT family.
Job overview
Listening to women and their families’ was one of the seven immediate and essential actions that were published in Donna Ockenden’s interim report (2020). This is an exciting opportunity to drive forward the national patient experience and engagement agenda to improve the way that women experience care with maternity services. The post holder will also support implementation of actions identified in local, regional and national reports which highlight the importance and value of women being directly involved in care provided, both on an individual level and from a wider service perspective. The post holder will also establish and lead a Birth Reflections service to allow women to reflect on their pregnancy journey and birth experience as well as answer any questions that they may have.
Main duties of the job
The post holder will be a highly motivated and experienced midwife who will develop a patient experience service that involves listening to women's experience of care via the birth reflections service, feedback from Maternity Voices Partnership, the Picker survey and Friends and Family Test. The post holder will share this feedback across the organisation and use the feedback to co-develop services the deliver an improved patient experience.
Working for our organisation
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
- Registered Midwife
- Practice Assessor
- Evidence of further continued professional development
- Comprehensive post registration midwifery experience
- Diploma or Degree
- Evidence of further continued professional development
Desirable criteria
- Professional Midwifery Advocate
EXPERIENCE
Essential criteria
- Working in all midwifery settings
- Experience of working as a mentor/ coach
- Post registration experience
- Experience of Audit
- Experience of managing patients feedback surveys
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
- Knowledge of up to date midwifery and NHS issues
- Knowledge of clinical governance
- Able to present a verbal presentation appropriate to target audience using IT applications
- Experience with presenting reports and data
- Ability to use computer software packages e.g. Microsoft Word, Excel and PowerPoint
Desirable criteria
- Insight into the needs of the Trust and Regional and Government initiatives
- Knowledge and ability to network both internally and externally to the Trust through all methods of communication, face-to-face contact, telephone, email and meetings
- Able to demonstrate continuous improvement
- Experience of conflict management
- Ability to prioritise and meet deadlines
- Ability to work as part of a multidisciplinary team
SPECIAL CIRCUMSTANCES
Essential criteria
- Availability of transport.
- Full, clean driving licence.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Michelle East
- Job title
- Lead Midwife for Governance and Quality
- Email address
- [email protected]
- Additional information
If you would like to arrange an informal meeting to discuss the role please email Emma Steadman on [email protected]
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