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Job summary

Main area
Patient Experience
Grade
NHS AfC: Band 7
Contract
Fixed term: 10 months (The contract must finish by the end of June 2025 as that is when the project finishes.)
Hours
  • Full time
  • Part time
  • Flexible working
37.5 hours per week (Offering between 15-37.5 hour contracts)
Job ref
193-6422094CORB7PAT
Employer
Royal Berkshire NHS Foundation Trust
Employer type
NHS
Site
Royal Berkshire Hospital
Town
Reading
Salary
£43,742 - £50,056 per annum pro rata (This will be prorata depending on hours)
Salary period
Yearly
Closing
17/07/2024 23:59

Employer heading

Royal Berkshire NHS Foundation Trust logo

Patient Experience Liaison Nurse (Community Outreach)

NHS AfC: Band 7

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements.  The Trust’s overall rating has also improved to ‘good’.  This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust.  Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”

We are Compassionate in our thoughts, words and actions

We are Aspirational and have a true desire to be dynamic and to innovate

We are Resourceful and responsible in the way we work and live

We are Excellent in our development, fairness and sharing best practice

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us.  We offer a range of learning and development for all employees may you be clinical or non-clinical.  

 

Job overview

We have an exciting opportunity for fixed term roles until June 2025 to deliver our Community Wellness Outreach Programme, providing NHS health checks in the community, as a key mechanism to tackling health inequalities. The roles are part of our innovative Meet PEET (Patient Experience Engagement Team). The new programme is a joint partnership with the BOB Integrated Care Board, Reading Borough Council, and local Voluntary Sector organisations.


The majority of your time will be in the local community, delivering health checks to seldom heard but important community groups. The role involves providing health education, advice and referrals. 
We have various contract hours available (between 15 hours to 37.5 hours), to enable us to deliver the flexible programme of events, and can offer secondments as well as new posts.


Events are organised in collaboration with community partners, so session timings vary to meet their needs. Therefore, although you would have set weekly hours, actual shift patterns each week may vary. We are looking for individuals who can be flexible and work with us in supporting these events.
This is a physically active role, requiring kit transportation and set up in each location. The post holder will need to be able to drive.


We are looking for nurses passionate about addressing health inequalities and ideally with specialist knowledge to bring to our talented team of nurses. 

Main duties of the job

- Deliver NHS health checks in the community in areas where health inequalities are greatest. Including providing specialist advice and referrals where required. We have a commitment to deliver 5200 health checks by June 2025.


- Be part of a multi-discipinary team, including social prescribers, voluntary organisations, housing, finance professoinals etc. You will sometimes need to respond to challenging individual cases.


- Work in collaboration with community partners, establishing strong working relations, and building trust in the community.


- Represent the Meet PEET initiative and Trust at events to promote the programme and provide updates and reports as needed. 


Key experience, skills, and knowledge:
- Registered nurse with significant experience of working with people of all ages, from diverse backgrounds, cultures and level of education.


 - Recent clinical experience at grade 6/7 including making autonomous clinical decisions. 


- Excellent personal and communication skills. Motivated, enthusiastic, flexible and resourceful. You will need to adapt to different settings, as you will be based in community venues. You will also need to be flexible in supporting different sessions, with different timings, in different locations each day as the schedule of events varies weekly. For example, some sessions start at 8.30am and some finish at 6.30pm. Occasional weekend shifts are required and support at festivals and bigger events.

Working for our organisation

These posts will be part of the Patient Experience Engagement Team which sits within the wider Patient Experience Department. This is a broad department focusing on a range of patient experience issues for the benefits of patients and staff. The team is part of the Chief Nursing Officer's Corporate Directorate.


We are an inclusive and supportive team who are all passionate about addressing health inequalities.  We support each other to deliver to our best when out in the community. 


Nurses will generally be part of a team of at least 2 nurses when out at community settings.

Detailed job description and main responsibilities

The main responsibilities of these posts are to:

- Deliver NHS health checks in the community in areas where health inequalities are greatest. Including providing specialist advice and referrals where required. The checks will have a particular focus on Cardiovascular Disease but also encompass wider health concerns. You will be part of a holistic team offering support to individuals. You will sometimes need to respond to challenging individual cases.

- Work across organisational and external agency boundaries to address the equality agenda in collaboration with our partners, establishing strong working relations, and building trust in the community.

- Work in collaboration with system partners for example primary care and the voluntary sector to support individuals who raise health concerns or flag in checks as needing additional support.

- Coordinate health check activities, ensuring appropriate kit is available at each session and any disposable items are ordered and restocked.

- Support and train other members of the team and volunteers attending the events.

- Represent the Meet PEET initiative and Trust at events to promote the programme widely and identify further locations and community groups to engage with. 

- Provide updates and reports as needed on the progress of the programme.

- Use data and consultation with patients to ensure services are responsive to patient needs.

- Represent and participate in patient experience forums and initiatives to improve patient experience.

- Support health promotion events, for example as part of our youth engagement programme.

- Actively promote diversity, both in the delivery of services and the management and development of staff. Identify and address discrimination and oppression.

- Identify sources of funding to enable system wide patient experience and health promotion projects within the trust and local community. 

- Maintain visibility and a high profile in the community, acting as a role model for good practice.

- Practice in accordance with professional, ethical and legal codes of Nursing and Midwifery Council, and Trust protocols and guidelines. 

- Develop own skills, taking responsibility for continuing professional development and performance, maintaining own portfolio in accordance with post registration requirements.

 

Person specification

Education, Qualification and Training

Essential criteria
  • Registered nurse
  • Educated to degree level
Desirable criteria
  • Specialist qualification / extensive experience in a clinical specialty area

Experience

Essential criteria
  • 5 years post qualification experience in patient facing role
  • Recent grade 6/7 clinical experience
  • Experience in autonomous clinical decision making
Desirable criteria
  • Experience working with people from diverse backgrounds

Skills, Knowledge and abilities

Essential criteria
  • Places patient and family at centre of care and passionate about addressing health inequalities
  • Excellent personal and communication skills
  • Excellent organisational skills
  • Flexible, resourceful, adaptable and able to solve problems

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.National Preceptorship for Nursing Quality Mark 2024

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sharon Herring
Job title
Associate Chief Nurse for Patient Experience
Email address
[email protected]
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