Job summary
Employer heading
Mental Health Support Practitioner / Call handler
Band 4
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
We are seeking a well-motivated Support Practitioners to join our outstanding service within the Intensive Support Team (Child and Adolescent Mental Health). These posts will support to children and young people with mental health difficulties within East Lancashire.
You will assist in delivering therapeutic care to children/young people under the direct supervision of qualified staff as well as delivering some of your role by call handling telephone calls from young people, families and referrers. Your main aim will be to provide care to families and young people with severe and complex mental health.
You will ideally have experience of working in a children's mental health environment. You will have effective communication/written skills in English, be a team player and be able to develop therapeutic relationships with children, families and the team. I.T skills are essential.
Access to private transport for work purposes is essential.
Main duties of the job
Provide and maintain the highest level of care and safety of children and young people under direct/indirect supervision.
The duties are a mixture of call handling and taking referral details; inputting straight onto the electronic record system, as well as some support worker shifts, working directly with children, young people and their families/carers.
To assist in the deliverance of therapeutic interventions that meets the needs of children, young people and families, including planning and implementing a package of care directly to the child, young person and family under indirect supervision from Extended Scope Practitioners and IST Clinical Coordinator.
Attend different sites to participate in direct assessments with qualified staff where indicated and on a rota basis.
Assist and contribute to the holistic assessment of children, young people and families including contributing to individual care plans, monitoring individuals and working clinically autonomously giving 1:1 contact on a regular basis.
To assist with the mental health assessment of children and young people who have been admitted to the wards or are in A&E following a suicide attempt or self harming behaviours on the self harm rota, and assist in the follow up as needed with other professionals involved in the initial assessment.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT.
Detailed job description and main responsibilities
For more details on this vacancy please review the attached job description and person specification.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths or equivalent
Knowledge
Essential criteria
- Confident at dealing with people over the telephone and face to face
- Ability to understand, absorb and comply with detailed procedures
- Able to manage more than one task
Experience
Essential criteria
- Care experience with Mental Health or equivalent
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Angela Taylor
- Job title
- Associate Director of Operations
- Email address
- [email protected]
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