NursingNetUK

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

ePROMs Project Responsibilities

• Support the planning and implementation of ePROMs in all disease groups, treatment modalities and supportive services where appropriate by working closely with the Project Manager and engaging with clinical teams.
• Be involved in clinical engagement activities with Christie oncologists and specialist nurses to shape and improve the ePROMs service for the Hotline team.
• Work with the digital team on improving the visualisation of ePROMs in the electronic patient record.
• Take initiative in providing best quality patient and clinician experience.
• Engaging various staff group on regular basis.
• Produce, or contribute towards, high impact peer-reviewed publications.
•  Work closely with Analytics to document the scope and methodology used for preparing and analysing data
• Support on benefit assessment and realisation of the Hotline service.

Communication and Relationship Skills

• Provide comprehensive information about the service to patients, carers and clinicians.
• Actively engage in the ePROMs service including managing the ePROMs hotline service and SACT pathway process
• Actively communicate and engage with patients and clinical staff to facilitate the success of the Hotline service and its establishment in routine clinical care.
• On occasion, deal with distressed patients and/or carers in a sensitive and confidential manner.
• Support with Patient and Public Involvement (PPI) activities.
• Prepare and organise project meetings as well as regularly attend the meetings.
• Attend project related meetings on a regular basis.
• Lead on and co-ordinate the development of communications material related to the service, for example, presentations, information leaflets and posters.
• Ensure confidentiality is maintained in line with Trust policies, Good Clinical Practice (GCP) and research protocols.

Business Analysis & Scoping

• Support the Project Manager and wider ePROMs team in the creation of requirement documents (clinical and technical), process flows, use cases, acceptance criteria, scenario testing and systems appraisal for innovative technical solutions and submission of proposed documentation to senior management. This will require working closely with Clinical and Technical staff to ensure requirements are documented clearly, concisely and contain sufficient information.
• Analysis of complex facts and data and providing a range of options to key stakeholders.
• Support with business process mapping, re-engineering and redesign of current and proposed operational environments for clinical settings.
• Provide and receive complex, sensitive or contentious information to a wide range of stakeholders where motivational, persuasive, empathetic and negotiating skills are required, whilst demonstrating an understanding of barriers to communication

Project Management & Implementation

• Support the Project Manager in the planning, development and implementation of projects as required.
• Support the Project Manager in the monitoring and reporting of project progress, risk and exceptions to relevant groups where appropriate, including making presentations, where required, to all levels of staff.
• Where required, a floor walking service to support the customer in the implementation of their innovation.

 
Change Management & Transformation

• Support the creation and implementation change management strategies and plans that maximize adoption
• Ensure change practice is embedded within the organisation as standard SOP, protocols and other necessary documentation.
• Facilitate, working with services leads, the organisational change process required to successfully embed innovation within the organisation.

Training

• Ensure that the organisation is trained appropriately to support any innovation, service change or technology application.
• To contribute to the development of training packages in co-operation with the Trust training service.