Job vacancy: Cancer Clinical Support Worker, London North West University Healthcare NHS Trust, Harrow, London

Job summary

Main area: Cancer Services
Grade: Band 4
Contract: Fixed term: 12 months (Would consider a secondment.)
Hours: Part time - 18.75 hours per week (18.75 Hours a week Monday to friday)
Job ref: 337-NP-7778MF

Employer: London North West University Healthcare NHS Trust
Employer type: NHS
Site: Northwick Park Hospital
Town: Harrow, London
Salary: £29,460 - £31,909 per annum Inc HCAS
Salary period: Yearly
Closing: Today at 23:59

Cancer Clinical Support Worker

Band 4

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us#WeAreLNWH

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy

We are clear that our vision can only be achieved by our staff, who are our most valuable asset.

Our vision is driven by our HEART values and behaviours which were developed together with our staff.

H onesty
E quity
A ccountability
R espect
T eamwork

These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

Detailed job description and main responsibilities

Work as a Health/Social Care Assistant to assist with the coordination and management of patients undergoing treatment at LNWHT to support patients both on and off

Provide information to patients related to treatment/follow-up and signpost to appropriate healthcare providers within remit of role and

Provide telephone advice and triage where appropriate, working within defined protocols and guidelines. Document and communicate outcomes as per service

Support stratified Follow- Up for Cancer patients, be responsible for the management of IT systems that support this pathway ensuring that patients are entered and the pathway monitored.

Triage telephone calls to the Cancer CNS telephone and liaise directly with patients, signpost and escalate to the CNS team as appropriate.

Provide level 1 psychological support within own knowledge boundaries following appropriate

Perform Holistic Needs Assessments using designated screening tools as

To participate in collating patient surveys and develop action plans alongside the senior CNS.

Support CNSs in developing and facilitating Health and Well Being programmes. This will involve contributing and delivering education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term

Document all interactions both verbally and written with accuracy and in line with Trust policy and

Demonstrate excellent communication skills both verbal and

Person specification

Education/Qualifications

Essential criteria

GCSE/'O' level English and Mathematics
NVQ Level 4 in Health or Social care, or equivalent experience/education
Evidence of further study, courses related to healthcare or cancer care

Desirable criteria

Medical Terminology Course.

Knowledge & Experience

Essential criteria

Relevant Health or social care experience at Band 3 or equivalent, or transferable knowledge & experience of working with the public
Understanding of key referral pathways to Allied Health Professionals to support plans of care
Experience of using a spreadsheet and devising databases
Experience in managing small projects
Previous Involvement with Data collection systems and data analysis
Experience of dealing with challenging situations

Desirable criteria

Previous experience of supporting patient/clients
Previous experience in a cancer services setting or similar.
Clinical audit knowledge,Previous experience of participation in audit
Experience in service improvement
Hospital PAS systems

Skills,Abilities & Attributes

Essential criteria

Ability to work without direct supervision, aware of boundaries and need to seek advice and refer as appropriate
Excellent communication and interpersonal skills
Ability to work flexibly, demonstrate initiative and prioritise workload
Excellent planning and organisation skills

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BAME (Black, Asian and Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

Mindful employer. Being positive about mental health.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name: Sandra Jackson
Job title: Senior Macmillan Oncology CNS
Email address: [email protected]
Telephone number: 0208 869 2566

List jobs with London North West University Healthcare NHS Trust in Nursing and Midwifery

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Job summary

Employer heading

Cancer Clinical Support Worker

Band 4

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Education/Qualifications

Essential criteria

Desirable criteria

Knowledge & Experience

Essential criteria

Desirable criteria

Skills,Abilities & Attributes

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact